Manager/Enterprise Platforms Infrastruct
About The Position
Responsible for management, maintenance and support of the organization's enterprise Intel-based computers, servers, mobile devices, applications, directory services, databases, utilities, equipment, and solutions on a 24-hour basis. Additional responsibilities include, but are not limited to planning, organizing, communicating, analyzing, evaluating, designing, testing, researching, securing, and implementing innovative technology solutions as well establishing technical standards, policies, procedures, and requirements for enterprise systems for the organization. Develops, presents, manages and implements policies, solutions, and projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
Requirements
- Bachelor's Degree Computer sciences
- Information Technology, project management, or advanced support management 3-5 years
- Demonstrated expertise in supporting Information Technologies and management as might be obtained through requisite Education/Training.
- Demonstrated leadership potential in the management of people, hardware, software and other resources.
- Demonstrated potential to consistently exercise sound judgment, manage multiple projects, often with conflicting priorities, and high stress situations.
- Demonstrated leadership ability in the management of people, processes, hardware, software, and other resources.
- Demonstrates proficiency in technical and business written, verbal, and presentation skills
Nice To Haves
- Associates Degree Computer sciences
- Master's Degree
Responsibilities
- Plans, manages, coordinates, organizes, and makes assignments for the current and future requirements of assigned areas of responsibility.
- Manages the overall IT day-to-day operations to improve infrastructure costs, performance and ensures end-user satisfaction.
- Plan hardware and software upgrades, migrations and new implementations.
- Prepare documentation for staff to follow in order to successfully perform upgrades to software, operating systems and system firmware.
- Research and recommend such upgrades as necessary to maintain supported versions.
- Analyzes problems and opportunities from an enterprise perspective, and utilizes technical expertise to provide innovative and cost-effective solutions that reflect a thorough understanding of the business or clinical needs with an emphasis on reducing downtime and minimizing downtime.
- Evaluates, recommends, and implements a broad range of hardware and software products for applicability, compatibility, and long-range integration with other systems.
- Ensures staff are qualified, trained, productive, responsive, effective, accountable, crossed trained and highly competent.
- Develops and implements strategies to increase productivity, reduce expenses, and increase customer service levels in conjunction with and support of the I.S. strategic plan.
- Ensures the security and integrity of information, systems, applications, email, and directory services are in accordance with MLH policies and industry standards.
- Provides timely updates to director, customers and outside organizations, with competent, professional, and accurate communications, time estimates, project plans, and status reports
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What This Job Offers
Job Type
Full-time
Career Level
Manager
