Manager, Enterprise Performance & Strategic Initiatives

Durham Community Health Centre•Oshawa, ON

20h•CA$80,000 - CA$90,000•Hybrid

About The Position

The Manager, Enterprise Performance & Strategic Initiatives plays a strategic and tactical role in advancing a culture of data-driven decision-making and continuous quality improvement at Durham Community Health Centre (DCHC). The Manager coordinates organization-wide and program-specific activities to ensure selection, capture, and reporting of meaningful performance measures. The Manager also promotes a consistent and data-driven approach to the development, implementation, and evaluation of quality improvement (QI) initiatives, working with leaders and staff to inform priorities for service delivery improvements that are aligned to DCHC’s achievement of quality and performance targets and organizational strategic directions. As a key leader within DCHC’s Team, the Manager contributes to the strategic vision, scope, and mission of quality improvement, performance measurement, and risk management at DCHC, collaborating intensively with point-of-service managers to support the achievement of program and organizational deliverables. The Manager is a key contributor to the organization’s Risk Management Plan and related activities and provides direct oversight for members of the team.

Requirements

Bachelor’s Degree in Health Care Management, Public Health, Epidemiology, Business Administration, or a related field (Master’s Degree is an asset).
5+ years experience in enterprise performance, quality improvement, program evaluation, or strategic execution.
Experience in leading enterprise-wide projects and implementing quality improvement methodologies (e.g., PDSA, Lean, Six Sigma, Change Management frameworks).
Proven success in leading data-driven initiatives and driving organizational performance through analytics and decision support.
Strong analytical and data visualization skills
Respected team leader and team player with experience managing and enabling people and being a valued mentor
Comfortable with driving and enabling change at multiple levels of an organization
Exceptional verbal and written communication skills, with an astute ability to articulately present material in front of large and diverse audiences
Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
Understanding of Ontario’s current health system transformation strategy is an asset
Full vaccination against COVID-19 is mandatory for this position.

Nice To Haves

Master’s Degree is an asset.

Responsibilities

Develop and implement a comprehensive enterprise performance measurement framework to support data-informed decision-making and continuous quality improvement across the organization.
Lead the design, collection, and reporting of key performance indicators (KPIs) that align with strategic objectives, quality improvement initiatives, and operational priorities.
Oversee data governance and integrity initiatives, ensuring accuracy, consistency, and usability of organizational performance data.
Support the implementation of DCHC’s organization-wide Quality Improvement (QI) framework, working in collaboration with leadership to advance a culture of continuous improvement.
Assist in DCHC’s accreditation cycle and compliance initiatives, ensuring alignment with healthcare service excellence standards.
Conduct trend analysis and forecasting to provide actionable insights for organizational planning and risk mitigation.
Support the development of corporate performance scorecards to evaluate progress on strategic initiatives and inform leadership decision-making.
Collaborate with IT and data analytics teams to enhance business intelligence capabilities, including dashboard development and automation.
Support the implementation of decision support mechanisms that enhance program effectiveness and organizational performance, in partnership with the Director.
Assist leadership in change management, process improvement, and knowledge translation, ensuring that evidence-based strategies are effectively applied in operational planning.
Provide training and guidance to internal stakeholders on performance measurement methodologies, quality improvement principles, and best practices.
Design, develop, and implement strategic initiatives that enhance DCHC’s impact, improve community member experiences, drive value for stakeholders, and build sustainable services and revenue streams.
Lead additional strategic initiatives critical to DCHC’s growth and strategic priorities, such as the East Region Virtual Care Clinic, HART Hub, Youth Wellness Hub, and others as assigned.
Help design and recommend a clear strategy and KPIs for moving forward the Learning Hub initiative that aims to develop and deliver (onsite and virtually) a curriculum of courses focused on health education and other key skills required for Durham community members and practitioners.
Assess and address learning needs within DCHC and among healthcare practitioners, with a focus on service categories such as Clinical Care, Wellness Care, Mental Health, Chronic Disease Management and Prevention, and Health Education.
Develop and implement health education programs that enhance service provider/practitioner knowledge and skills.
Identify opportunities for DCHC to be a teaching site for future practitioners and service providers.