Manager, Enterprise Direct Sales - Sales Development

Comcast

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About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for leading and managing a team of Business-to-Business Sales Development Representatives (SDRs) focused on generating and qualifying high-value opportunities within the Enterprise segment. This role plays a critical part in the growth and expansion of Comcast Business Services by overseeing outbound prospecting activities such as cold calling, emailing, and lead generation. The SDR team’s primary objective is to identify and qualify prospects, which are then passed to the Enterprise field sales team for the sale of Comcast’s Ethernet, Internet, Voice, and TV services to mid-market and enterprise businesses, including medical and educational institutions.

The SDR Manager will guide the team in conducting high-level conversations with senior executives, addressing their business and operational needs, and driving significant sales opportunities. This role involves setting performance goals, managing day-to-day operations, ensuring accurate forecasting, and developing strategies to meet and exceed sales targets. The SDR Manager will maintain deep expertise in Comcast’s product offerings to effectively support the team and achieve business objectives.

Requirements

• Proven experience in managing sales teams, with a strong track record of meeting and exceeding sales goals.
• Excellent coaching, communication, and interpersonal skills.
• Proficiency in CRM software and sales forecasting tools.
• Ability to handle escalated issues with a customer-centric approach.
• Strong organizational and time management abilities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Bachelor's Degree
• 5-7 Years Relevant Work Experience

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Lead and motivate a team of SDRs to excel in prospecting, time management, funnel management, and qualifying Enterprise opportunities.
• Provide coaching and feedback to SDRs to enhance their skills in engaging with senior executives, managing relationships, and handling escalated issues.
• Conduct regular performance reviews, manage employee performance, and implement performance improvement plans as needed.
• Facilitate team meetings to share best practices, deliver key updates, and address training needs.
• Develop and execute strategies to meet or exceed sales quotas and organizational goals.
• Ensure accurate forecasting of sales and revenue by maintaining up-to-date records of individual and team performance.
• Oversee the use of client relationship management software to ensure data accuracy and timely updates.
• Manage and optimize sales initiatives and support programs to align with business objectives.
• Partner with leadership and other Business Services teams to ensure effective communication and alignment of sales strategies.
• Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction.
• Work closely with other supervisors to maintain consistency and foster teamwork across departments.
• Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring.
• Deploy incentives and programs as necessary to drive team performance and achieve critical milestones.
• Maintain regular, consistent, and punctual attendance, with flexibility to work nights, weekends, and variable schedules as needed.
• Participate actively in the Net Promoter System by engaging in feedback processes and elevating opportunities for improvement.
• Embrace and promote the company’s Operating Principles and values, including inclusion and diversity.
• Take independent judgment and discretion in significant matters and other duties as assigned.

Benefits

• Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matter most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager