Manager, Enterprise Continuous Improvement

Strata Decision Technology•Chicago, IL

21d•$115,000 - $135,000•Onsite

About The Position

We are seeking a Manager, Enterprise Continuous Improvement to join our Corporate Operations team. In this high-impact role, you will lead structured problem-solving efforts across the company using methodologies like Kaizen, A3 thinking, and other lean tools. Your focus will be on enabling scalable, process-focused improvements and building the internal capabilities of teams to solve problems on their own. This role will also play a critical part in helping teams define clear process improvement targets that tie directly into our standard business review processes, ensuring that continuous improvement efforts are outcome-oriented and aligned with enterprise goals. You will work cross-functionally to coach, facilitate, and enable change. Backed by strong executive sponsorship, you’ll help embed a culture of continuous improvement while building systems that enable others to lead and sustain that change independently.

Requirements

5+ years of experience in continuous improvement, operational excellence, or a related discipline within a Saas or tech environment
Proven track record facilitating structured problem solving and cross-functional improvement efforts.
Certification in Lean, Six Sigma, or equivalent structured problem-solving methodology (e.g., Lean Black Belt, Six Sigma Green/Black Belt).
Experience developing and delivering training programs or enablement tools.
Strong facilitation, coaching, and change management skills.
Ability to influence without authority and navigate across teams and levels.
Comfort working independently in a fast-paced, high-trust environment.
Fluency in Microsoft Office Suite (Word, Excel, Powerpoint)

Nice To Haves

Experience standing up new CI or Operational Excellence functions.
Familiarity with digital collaboration and process documentation tools (e.g., Miro, Lucidchart, Confluence, etc.).

Responsibilities

Lead structured, cross-functional problem-solving initiatives focused on improving business processes and outcomes.
Facilitate Kaizen events and A3 problem-solving workshops to drive clarity, alignment, and sustainable improvements.
Partner with executive stakeholders and business leaders to identify improvement opportunities and support execution with a structured approach.
Guide teams in setting meaningful, data-driven targets and KPIs that integrate with business review cadences and ongoing performance management.
Measure, track, and communicate program outcomes, using both quantitative and qualitative data.
Help drive a culture of continuous improvement by designing and launching programs to educate, certify, and create champions of improvement across teams.
Develop or adapt curriculum, toolkits, and templates to support self-sufficient adoption of problem-solving practices.
Act as a culture builder and internal coach for continuous improvement mindset and behaviors.
Track progress and outcomes of improvement efforts, ensuring measurable business impact.