Manager - Enterprise Cloud Infrastructure Services

SHI International Corp.•Austin, TX

1d•Hybrid

About The Position

The IT Manager leads the IT department in planning and managing IT systems and infrastructure to support organizational objectives, developing policies to ensure compliance and industry alignment. This role involves collaborating with executive leadership to identify technology solutions, managing IT projects, and mentoring IT professionals to foster continuous learning. The IT Manager is responsible for evaluating new technologies, maintaining cybersecurity measures, managing the IT budget, and establishing relationships with key vendors to optimize service delivery and cost-effectiveness.

Requirements

Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently.
Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data.
Ability to diagnose and resolve technical problems in systems and processes.
Expertise in protecting systems, networks, and data from digital attacks.
Competence in managing and maintaining computer systems and networks to ensure optimal performance and security.
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management.
Bachelors Degree or equivalent work experience required
7+ years’ experience working in a Tier 2 or 3 IT support environment
Ability to travel 20%

Nice To Haves

5+ years of management experience preferred

Responsibilities

Lead the IT department in the planning, implementation, and management of IT systems and infrastructure to support organizational objectives.
Develop and oversee IT policies and procedures to ensure alignment with industry standards and compliance requirements.
Collaborate with executive leadership to identify technology solutions that enhance business operations and drive innovation.
Manage and mentor a team of IT professionals, fostering a culture of continuous learning and professional development.
Oversee the development and execution of IT projects, ensuring timely delivery and adherence to budgetary constraints.
Evaluate and implement new technologies to improve organizational efficiency, security, and scalability.
Establish and maintain relationships with key technology vendors and partners to optimize service delivery and cost-effectiveness.
Ensure robust cybersecurity measures are in place to protect the organization’s data and IT infrastructure.
Develop and manage the IT department’s budget, ensuring efficient allocation of resources to meet strategic goals.
Monitor and report on IT performance metrics, identifying areas for improvement and implementing corrective actions as needed.