Manager Enterprise Applications
About The Position
MSA is seeking a strategic and people-focused Manager, Enterprise Applications to lead the operations, governance, and product lifecycle of MSA’s enterprise business applications. This role oversees the Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI, while partnering closely with leaders, stakeholders, vendors, and IT team members across the organization. Reporting to the Chief Information Officer, this role plays a key part in shaping secure, scalable, and effective technology solutions that support MSA’s business operations, financial systems, reporting needs, and long-term growth. MSA Professional Services is 100% employee-owned, meaning every employee has a direct stake in the success of the company. This ownership mindset drives our collaborative culture, long-term thinking, and commitment to delivering high-quality work for the communities we serve. Come join the ownership team at MSA!
Requirements
- Bachelor’s degree in Information Systems, Business, or a related field
- Equivalent combination of education and experience may be considered
- Five years of progressive technology experience required
- Experience within the IT and finance functions of an Architecture/Engineering/Construction firm preferred
- Experience leading enterprise applications, ERP platforms, business systems, or related technology portfolios preferred
- Experience with Microsoft Dynamics 365 Finance & Operations, Customer Engagement, Power BI, or similar enterprise platforms preferred
- Strong leadership, coaching, communication, and relationship-building skills
- Ability to communicate with empathy and effectiveness in individual and group settings
- Strong organizational and project management skills with the ability to manage changing priorities and complex initiatives
- Ability to analyze business needs, evaluate solutions, and drive technology decisions aligned with organizational goals
- Ability to negotiate persuasively, build trust, and demonstrate high personal and professional standards
- Proficiency in Microsoft Office
Responsibilities
- Own the technical and product governance for MSA’s Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI
- Lead application architecture, integration strategy, and solution design to ensure secure, scalable, and supportable platforms
- Manage the full lifecycle of ERP-related enhancements, releases, customizations, support, and vendor-delivered work
- Establish controls for security, compliance, environment management, testing, documentation, and operational support
- Direct the product management process for the ERP portfolio, including business intake, backlog prioritization, roadmap planning, release coordination, and stakeholder communication
- Partner with leaders and decision makers across departments to identify, recommend, develop, implement, and support cost-effective technology solutions
- Analyze complex business needs and recommend technical solutions that align with enterprise standards and business goals
- Establish governance for reporting and analytics solutions connected to ERP and CRM systems, including KPI alignment, data quality, and reporting consistency
- Produce detailed timelines for application releases and implementations, monitor progress, and communicate project status
- Oversee third-party vendors and implementation partners to ensure timely delivery, quality outcomes, knowledge transfer, and adherence to MSA standards
- Develop business case justifications and cost/benefit analyses for IT initiatives
- Support IT operational planning, including staffing, budgeting, software/hardware purchasing, resource allocation, and service delivery
- Lead, coach, mentor, and develop direct reports while creating a positive employee experience
- Foster accountability, continuous improvement, open communication, and high performance across the team
- Participate in recruiting efforts and employment decisions for direct reports
Benefits
- Employee Stock Ownership Plan (ESOP)
- Flex Time Program
- 401(k) Retirement Plan with employer match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Employer-Paid Life Insurance
- Employer-Paid Short-Term Disability Insurance
- Employer-Paid Long-Term Disability Insurance
- Short-Term Incentive Program (STIP) - Annual performance-based bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
