Manager - ENT Clinic
About The Position
The Clinic Manager leads the Ear, Nose & Throat (ENT) Clinic’s overall operations, operational performance, and clinical support functions. The role coordinates clinic workflows and staff to support continuous, optimal, patient-centered care while ensuring clinical quality and financial viability. It is responsible for the day-to-day operation of a single-department clinic practice with 30 or fewer staff FTEs. The Manager oversees daily clinic operations, staffing, patient experience, financial performance, quality initiatives, and regulatory compliance. The role partners with physicians, advanced practice providers, and organizational leadership to deliver high-quality care, improve operational performance, and support employee engagement. The position is based at Presbyterian Hospital and works day shifts.
Requirements
- Associate degree in nursing, business administration, or a related field, or three years of experience in lieu of a degree.
- Four years of relevant experience.
- Strong understanding of physician practice operations and ambulatory healthcare delivery.
- Strong leadership, coaching, and team-building skills.
Nice To Haves
- Previous clinical leadership experience.
Responsibilities
- Direct and oversee daily clinic operations to ensure efficient patient flow and exceptional service delivery.
- Develop and implement workflows that promote productivity, quality, and patient satisfaction.
- Monitor clinic performance metrics and implement improvement strategies to achieve organizational goals.
- Ensure adequate staffing, scheduling, and resource allocation to support patient care needs.
- Collaborate with providers and leadership to optimize clinic capacity and access.
- Recruit, hire, train, coach, and evaluate clinic staff.
- Foster a positive, collaborative, and accountable work environment.
- Conduct performance evaluations and support ongoing professional development.
- Address employee relations concerns and facilitate resolution of workplace issues.
- Promote employee engagement and retention initiatives.
- Monitor budgets, expenses, and resource utilization.
- Identify opportunities to improve operational efficiency and financial performance.
- Ensure accurate charge capture, documentation, and revenue cycle practices.
- Participate in strategic planning, growth initiatives, and service line development.
- Oversee regulatory compliance and quality initiatives.
Benefits
- Medical, dental, and vision coverage for benefits-eligible employees.
- Short-term and long-term disability insurance.
- Group term life insurance.
- Optional voluntary benefits.
- Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
