Manager - Engagement Letter Process Leader, Firm Operations (51178)

Citrin Cooperman•New York, NY

5d•$100,000 - $150,000

About The Position

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring a problem-solving mindset, fresh perspectives, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you! We are seeking a Manager – Engagement Letter Process Leader, Firm Operations, to join our Firm Operations team. They own the end-to-end Engagement Letter (EL) lifecycle for the firm, as well as ensure that engagement documentation is accurate, compliant, consistently executed, timely, and supports excellent client and practitioner experience. They design and govern standard templates and workflows, coordinates stakeholder approvals, oversee the EL center of excellence (CoE) team, and monitor process performance to reduce cycle time and rework/strengthen risk management and commercial outcomes.

Requirements

Have a bachelor’s degree or equivalent experience.
Have 7+ years in professional services operations, legal operations, contracting, engagement management, or a related function.
Have demonstrated experience leading cross-functional process design and governance in a matrixed environment.
Possess strong working knowledge of engagement documentation concepts (scope, deliverables, assumptions, fee structures, etc.).
Have experience with workflow tools, document management systems, and e-signature platforms.
Possess excellent writing and editing skills with high attention to detail.

Nice To Haves

Have professional services industry experience (audit, tax, advisory, consulting, legal, or similar) (preferred).
Have a project management certification (preferred).
Have experience partnering with Legal/Risk to manage clause libraries and standard positions (preferred).
Experience implementing or optimizing document automation solutions and integrations with CRM/ERP systems (preferred).

Responsibilities

Oversee team responsible for firmwide EL delivery.
Define, document, and continuously improve the engagement letter process (intake, drafting, review/approval, execution, storage, amendments, renewals, and closeout).
Ensure engagement letters align with firm policies, professional standards, and applicable regulatory/contracting requirements; coordinate updates as policies change.
Maintain standard engagement letter templates, clause library, and negotiation guidance; partner with Legal/Risk to define approved fallback language and escalation paths.
Serve as the central point of coordination across Practices, Risk Management, Legal, Finance, Independence/Conflicts, and Operations to resolve issues and accelerate approvals.
Establish intake standards (required data, pricing/fee model inputs, client entity details, scope, deliverables, assumptions, limitations); triage non-standard terms for review.
Own the configuration and adoption of AI enabled workflow and software for engagement letters (e.g., document automation, e-signature, CRM/ERP integrations); define requirements and user stories; coordinate testing and releases.
Implement checkpoints to ensure accuracy of client/legal entity details, scope, fee terms, billing arrangements, and required risk clauses; reduce versioning errors.
Develop training materials and deliver sessions for partners, managers, and administrative teams; publish process updates and best practices.
Track and report key KPIs (cycle time, SLA attainment, rework rates, exception volume, approval bottlenecks, template usage, and audit findings); produce insights and recommendations.
Ensure executed engagement letters and amendments are stored in the system of recording with proper indexing, retention, and audit readiness.
Improve clarity, consistency, and responsiveness of engagement documentation while balancing commercial needs and firm risk tolerance.