Manager Employee Relations

TriHealth•Cincinnati, OH

12d•Onsite

About The Position

TriHealth is looking for an experienced Employee Relations Manager to lead a team focused on creating a positive, compliant, and engaging workplace experience for our team members and providers. In this role, you'll serve as a trusted advisor to leaders, guide complex employee relations matters, oversee workplace investigations, and help develop leaders' capabilities in performance management, conflict resolution, and workplace conduct. This is an opportunity for a strategic and people-focused HR leader to influence culture, strengthen leader effectiveness, mitigate organizational risk, and elevate the employee experience across TriHealth. If you're energized by leading teams, navigating complex challenges, and helping leaders and team members thrive, we invite you to join us in shaping the future of our workforce.

Requirements

Bachelor's Degree in Human Resources, business, or related fields; Equivalent experience accepted in lieu of degree
HR generalist
Facilitation
Presentation
Consulting skills
Powerpoint
Excel
Access
HRIS Data Analysis
10+ years Professional experience

Responsibilities

Lead and manage the Team Member and Provider Relations function, including daily operations, work prioritization, case assignment, escalation support, and team member development.
Coach and develop direct reports by providing clear expectations, timely feedback, performance support, professional development, and ongoing capability building in team member and provider relations practices.
Maintain a strong service orientation and partnership approach while ensuring accountability, confidentiality, consistency, and alignment with TriHealth’s mission, values, leadership competencies, and ALWAYS Behaviors.
Provide expert consultation to leaders, Human Resources partners, and other stakeholders on team member and provider relations matters, policy interpretation, corrective action, performance concerns, workplace investigations, and conflict resolution.
Support leader education and capability building by developing or facilitating training, tools, talking points, and resources related to employee relations, corrective action, documentation, policy application, and workplace conduct expectations.
Ensure team member and provider relations cases are addressed in a timely, consistent, objective, and legally compliant manner, with appropriate documentation and alignment to organizational policy and practice.
Provide guidance on complex workplace investigations, ensuring thorough fact-finding, appropriate confidentiality, sound recommendations, and clear communication of outcomes.
Partner closely with Legal, Compliance, Risk Management, Security, Leave of Absence, HR Business Partners, and operational leaders to mitigate employment risk and support effective resolution of sensitive issues.
Provide oversight and support for unemployment claims, subpoenas, employment-related documentation requests, and other risk-related processes requiring accurate and timely response.
Identify trends, recurring concerns, policy gaps, documentation issues, and leader capability needs through case data, themes, and stakeholder feedback; recommend proactive solutions to improve workplace culture and reduce risk.