Manager, Employee Relations & Threat Investigations

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

This is a leadership role focused on keeping our manufacturing workforce safe. The Employee Relations and Threats Investigations Manager leads the intake, triage, investigation, and action determination of all threat and assault cases across U.S. manufacturing and parts distribution sites. This person makes sure every report gets addressed promptly, reviewed carefully, and handled appropriately. The Manager leads the investigations and is responsible for their performance and results. They support the triage team by ensuring employee relations and threat complaints and related disciplinary matters are resolved fairly, consistently, and quickly. The role works closely with HR leadership and partners with other teams across the company. This person also oversees accurate case documentation, clear communication, and thorough investigations. This role understands labor agreements, spots trends in case data, and gives guidance on policy and compliance to help keep the workplace safe and fair. This role has management authority for staffing, performance, discipline, pay decisions, team development, and other personnel actions. This role is hybrid and is based in Dearborn, Michigan. It requires being onsite at least 4 days a week. Some travel may be required.

Requirements

• Bachelor's degree required, equivalent work experience may be considered.
• At least 8 years of relevant work experience with a Bachelor's degree.
• Investigative experience, corporate security, human resources investigations, or law enforcement
• Strong objective interviewing, crisis de-escalation, emotional intelligence, threat assessment, meticulous report-writing and documentation.

Nice To Haves

• Master's degree preferred, in a related field.
• At least 5 years of relevant work experience with a Master's degree.
• Experience leading and developing teams as both a direct and indirect leader.
• Prior experience in a manufacturing and/or complex multi facility environment with a unionized workforce
• Prior experience specifically conducting threat and assault investigations
• Ability to manage multiple tasks in a fast-paced and matrixed work environment
• Certification or training in behavioral threat assessment/investigations
• Successful candidates should be able to demonstrate leadership behaviors and integrity combined with outstanding interpersonal, teambuilding, and oral /written communication skills
• Investigation and interviewing certification
• Threat assessment certification

Responsibilities

• Own the end-to-end threat and assault investigation process.
• Review every case for imminent danger and risk.
• Use sound judgment to decide when a case needs to be escalated immediately.
• Review investigation summaries and recommended actions to make sure every threat is taken seriously and handled quickly.
• Manage intake and triage of all threat and assault cases within manufacturing and parts distribution facilities across the United States.
• Decide which cases are in scope and route each case to the correct team through the case management system.
• Audit and maintain the responsible cases in the case management system so that each case gets handled timely and properly.
• Balance casework across the investigations team.
• Track case volume, spot workload issues and emerging trends, and act as the main point of contact when a case needs to be escalated.
• Guide the team's investigations and responses.
• Training and development of investigators, HR/Labor, and other key stakeholders on proper handling, triaging, and assessing threat and assault situations.
• Conduct data analysis. Identify and report trends to leadership and other stakeholders.
• Lead complex, high-level investigations, including a range of policy violations.
• Build and monitor case quality standards so every employee has a good experience, and cases are defensible.
• Create and maintain internal reporting templates for senior HR leaders, HR business partners, and employee relations teams.
• Manage team performance, including evaluations, goal setting, feedback, and improvement plans.
• Coach and support team members and address performance issues directly.
• Give employees a way to share ideas for improving processes and help lead any resulting changes.
• Respond to and resolve threat and assault complaints.
• Work with legal counsel on lawsuit discovery and litigation preparation.
• Partner with specialists, HR teams, people leaders, and employees to apply company policies fairly and consistently.
• Build long-term plans that support employee goals and align with the company's broader business strategy and objectives.
• Help deliver HR communications and policies about employment terms, code of conduct, and workforce changes, while keeping morale and engagement high.
• Maintain accurate and confidential employee records related to employee relations and threat matters.
• Prepare reports and analysis to track trends and find areas to improve.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager