Manager, Editorial Services & Operations

NBCUniversal•Universal City, CA

1d•$90,000 - $110,000•Onsite

About The Position

NBCUniversal is looking for a Manager of Episodic Operations to join our StudioPost team in Universal City, California! In this role, you will be responsible for managing client relationships and delivering a high-quality customer experience across post-production services. You will focus on account management, service coordination, and revenue support by partnering with internal teams to meet production needs. You will serve as a primary point of contact for clients, ensuring services are delivered efficiently while identifying opportunities to grow business with both new and existing customers. This role emphasizes operational coordination, customer satisfaction, and business development.

Requirements

Impeccable attention to detail
Handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
Excellent written and verbal communication skills
Strong business acumen, analytical skills, and organizational skills
Self-starter, motivated, can work with minimal guidance, and can identify helpful resources to get the job done
Bachelor’s degree or equivalent experience in Film/TV production, operations, or related field
5+ years of experience in post-production, client services, or account management

Nice To Haves

MS Office, MS PowerPoint, MS Excel, MS Visio, ScheduALL and other related systems and applications
Solid understanding of post-production workflows and production processes
Calm and solutions-oriented approach to managing client issues
Experience managing relationships with Studio Executives, Post Supervisors, Producers, and other stakeholders
Strong organizational and operational coordination skills
Excellent communication and interpersonal abilities
Ability to influence without direct authority and collaborate across teams
Strong presentation and executive communication skills
Ability to manage competing priorities in a fast-paced environment

Responsibilities

Build and maintain strong relationships with internal and external production clients
Serve as the primary contact for client inquiries, issue resolution, and service coordination
Manage expectations and ensure a seamless customer experience throughout the production lifecycle
Identify opportunities to expand services and increase client engagement
Prepare client proposals, quotes, and service packages aligned with production needs
Support revenue tracking, forecasting, and reporting activities
Partner with sales leadership to position bundled service offerings across StudioPost
Coordinate delivery of services including dailies, editorial, and finishing support
Partner closely with operations and production teams to ensure timely execution of services
Align internal resources to meet customer timelines and project requirements
Monitor service performance and recommend improvements to enhance efficiency and client satisfaction
Represent StudioPost dailies services for on-set and facility-based productions
Coordinate support for: On-set dailies (global productions), Facility-based dailies services, Data handling and production workflows, Archival and content management services
Support promotion and client adoption of Virtual Production (VP) offerings
Partner with internal teams to position services such as: Streaming to stages, Dailies from set, Content and shot library organization
Gather client feedback and market insights to inform future service offerings
Partner with operations, production, editorial, and creative teams to deliver services
Coordinate with sales teams to develop bundled service offerings
Ensure alignment across stakeholders to improve the overall client experience