Manager, Ecommerce Operations

Parachute Home • Los Angeles, CA

32d • Onsite

About The Position

The Manager of Ecommerce Operations is responsible for the seamless execution and optimization of Parachute’s omnichannel order management and ecommerce systems. As a key owner of back-end platforms, you’ll manage and troubleshoot daily operational workflows across Shopify, NetSuite, Celigo, and other integrated systems. In this highly cross-functional role, you’ll partner with teams across Retail, Logistics, Planning, Merchandising, Customer Experience, Finance, and more to drive operational excellence, identify efficiencies, and lead new initiatives. You’ll also manage third-party IT partners, prioritizing enhancements, overseeing budgets, and ensuring the successful delivery of technical projects that impact the entire organization.

Requirements

• 4-6+ years of experience in Ecommerce Operations, Omnichannel Order Management, or related roles within ecommerce or digitally-led retail environments.
• Deep understanding of ecommerce workflows, systems, and fulfillment and inventory processes across direct and omnichannel models.
• Expert-level experience with platforms such as Shopify Plus, NetSuite, Celigo (or similar integration tools), and third-party dropship or ERP systems.
• Exceptional project management skills, including prioritization, roadmap planning, process documentation, and vendor management.
• Strong analytical thinking and problem-solving capabilities paired with keen attention to detail.
• Highly adaptable, proactive, and able to thrive in a dynamic environment while managing multiple priorities.
• Excellent communication skills that enable collaboration across teams and levels of leadership.
• Self-motivator with an ownership mindset, comfortable working autonomously and taking initiative in evolving situations.
• You Own the Outcome and show up with rigor, accountability and a bias for action.
• You Spring Forward and embrace everything with energy, adaptability, positivity and maturity.
• You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving.

Responsibilities

• Serve as the primary point of contact for all ecommerce system issues and inquiries across Retail, Wholesale, Hospitality, and Trade channels.
• Own daily order maintenance workflows and resolution of system-related challenges across Shopify, NetSuite, Celigo, and dropship integrations.
• Manage and optimize the performance of third-party IT support partners, including prioritizing requests, managing budgets, and ensuring successful project implementation.
• Collaborate cross-functionally with Finance, Merchandising, Retail, Logistics, Customer Experience, Supply Chain, and Planning teams to support operational strategy and alignment.
• Develop, maintain, and share operational documentation and training resources for new processes, workflows, and system updates.
• Build and maintain automated reporting to monitor site and order health, escalating anomalies and informing key business decisions.
• Lead special projects end-to-end, including process design, requirements gathering, scope building, timeline creation, resource allocation, and feedback integration.
• Advocate for system improvements and implement scalable solutions that enhance performance, reduce manual intervention, and drive efficiencies.

Benefits

• Free bedding for a great night’s sleep, an awesome discount and $300 worth of free product a year!
• Health, dental and vision benefits with 100% employee coverage offering
• Flexible vacation
• 401k
• Competitive salary and stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees