Ecommerce Operations Manager - Calvin Klein

PVH•New York, NY

About The Position

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! ( YouTube , Instagram , TikTok ) Calvin Klein is seeking a strategic and detail-oriented Manager, E-Commerce Operations to join our North America eCommerce team. This role is essential to driving operational excellence and supporting the continued growth of our digital business. You will oversee daily operations, manage promotional execution, and ensure strong coordination across customer service, fulfillment partners, and internal teams. We’re looking for a hands-on, solutions-driven leader who thrives in a fast-paced environment and is passionate about optimizing the customer experience. In this role, you'll drive process improvements, support innovation initiatives, and help scale our eCommerce operations to meet evolving business goals.

Requirements

Bachelor's degree
5+ years E-commerce experience
Exceptional written and verbal communication skill as well as interpersonal skill
Ability to take complex issues or technologies and frame them simply for internal and external audiences
Strong sense of urgency, with ability to find solutions quickly and independently
Exceptional organizational skills and an extraordinary attention to detail
Ability to project manage/prioritize multiple projects simultaneously
Strong strategic and analytical skills
Proficient in Microsoft Office, web analytical tools (Adobe Analytics, Google Analytics), and managing ecommerce promotional platforms (i.e. Salesforce Commerce Cloud)
User experience
Must be able to handle multiple projects with adherence to deadlines.
Must be highly organized.
Must be able to work independently as well as on group projects.
Must be self-motivated and confident with some decision making.
Must have the ability to manage up, down and across with positive results
Ability to work successfully in a fast-paced, premium fashion environment.
Desire to innovate quickly as part of a nimble, entrepreneurial team within an iconic, established American brand
This position is not eligible for sponsorship.

Responsibilities

Lead cross-functional collaboration with teams including Merchandising, Marketing, Planning, PR/Social, and IT to improve workflows, processes, and accountability
Identify and implement efficiencies across eCommerce content, customer journey, and backend operations to support scalability and performance
Own the planning, execution, and performance reporting of promotional campaigns, in partnership with the Site Coordinator
Manage day-to-day eCommerce operations, including scoping projects, setting priorities, and ensuring timely, on-budget delivery
Oversee project tracking, QA, and progress communication with internal teams and external vendors
Ensure ADA compliance and high-quality user experience by managing requirements, timelines, and cross-functional quality control
Manage and report on key third-party tools and services, including returns, reviews, gift cards, and international checkout
Leverage analytics tools to build reports, uncover insights, and drive data-informed decisions that improve site performance and conversion
Collaborate with Merchandising and Creative teams to align on site content, product presentation, and promotional strategy
Manage e-commerce budget to achieve sales and profit plans as defined by Senior Leadership
Responsible for making decisions to modify e-commerce operations, deliverables, and milestones to support business strategy.
Decides when priorities need to be shifted based on business objectives and team workload.
Assesses and makes recommendations to Senior Leadership on new vendor selections

Benefits

PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements.
These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting.
Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills.
PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement.
We also offer career growth opportunities, empowering our associates to design their future at PVH.
This role is bonus eligible.
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages.
We strive to provide options when it comes to your health, finances, and work-life balance.
This includes: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
An above-market 401(k) contribution to help our eligible associates save for retirement.
Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Receive support for continued education including tuition reimbursement.
Shop at our company outlets and e-commerce sites at a discount.