Manager, E-Commerce

Anaheim Ducks Hockey Club•Anaheim, CA

20h•$75,000 - $80,000•Onsite

About The Position

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Requirements

Bachelor’s degree in Business, Marketing, E-Commerce, Digital Media, or a related field
5+ years of experience in e-commerce, digital merchandising, or online retail management
Experience managing an e-commerce platform in a consumer-facing, brand-driven environment
Strong understanding of e-commerce platforms, digital merchandising, and online consumer behavior
Data-driven mindset with experience using analytics tools to inform decisions
Knowledge of inventory management, fulfillment workflows, and customer service operations
Excellent project management and organizational skills
Strong written and verbal communication skills
Able to manage multiple priorities in a fast-paced, deadline-driven environment
Able to collaborate effectively across creative, technical, and operational teams
Able to translate business objectives into actionable e-commerce initiatives
Able to work flexible hours as needed to support live events, launches, or peak retail periods

Nice To Haves

Experience in sports, entertainment, retail, or lifestyle brands strongly preferred

Responsibilities

Own the overall performance of the e-commerce business, including revenue, conversion rate, average order value, and customer engagement
Develop and execute e-commerce strategies aligned with brand, marketing, and retail objectives
Analyze sales trends, customer behavior, and performance metrics to inform merchandising and promotional decisions
Identify opportunities to optimize the online shopping experience and drive incremental revenue
Manage day-to-day operations of the e-commerce platform, including product setup, pricing, promotions, and content updates
Partner with IT and third-party vendors to support platform enhancements, integrations, and issue resolution
Ensure site functionality, uptime, performance, and mobile optimization
Oversee product launches, seasonal refreshes, and limited-edition drops
Lead digital merchandising strategy, including product assortment, categorization, and on-site presentation
Partner with Creative and Marketing teams to ensure compelling product imagery, descriptions, and storytelling
Coordinate promotional calendars tied to key events, games, holidays, and marketing campaigns
Collaborate with Retail Operations, Warehouse, and Customer Service teams to ensure accurate inventory, timely fulfillment, and high service standards
Monitor order flow, fulfillment performance, returns, and customer feedback
Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency
Partner with Marketing to support email, paid media, social, and promotional campaigns that drive e-commerce traffic and sales
Coordinate with Licensing, Partnerships, and Brand teams to support approved product offerings and compliance requirements
Serve as the primary point of contact for e-commerce initiatives across internal departments
Manage and develop e-commerce team members and/or external resources as applicable
Establish clear priorities, workflows, and performance expectations
Promote best practices, accountability, and continuous improvement within the function