Manager, Donor Engagement & Stewardship

Engaged

9h•Remote

About The Position

At Food Banks Canada, our commitment stretches across the nation, tirelessly supporting and enhancing the work of over 5,500 food banks and community organizations. We invest in, advocate for, and bolster their critical efforts. Through diligent research, we delve into the root causes of food insecurity, devising actionable solutions informed by our findings as we work to create a Canada where no one goes hungry. In 2024, Waterstone Human Capital recognized our workplace for embodying one of Canada’s Most Admired™ Corporate Cultures of the year. This distinction highlights best-in-class Canadian organizations with cultures that have helped them enhance performance. For us, performance means advancing our mission and achieving organizational goals collaboratively with a team that is happy, healthy and engaged. Our efforts and impact are expanding, and we're opening doors for passionate, teamwork-driven professionals in search of a career that's both meaningful and captivating. Bilingualism (English/French) is an asset for all our roles at Food Banks Canada as we support Canadians across the country. About the Role The Manager, Donor Engagement & Stewardship is responsible for developing and implementing a comprehensive stewardship and recognition program that ensures consistent, meaningful engagement across all individual giving segments throughout their relationship with Food Banks Canada. The Manager, Donor Engagement & Stewardship is accountable for the full donor engagement lifecycle—from the development of cultivation tools and engagement plans to execution, recognition, and ongoing stewardship. This role also oversees the execution of contractual stewardship, fulfillment and recognition deliverables for individual donors. The Manager, Donor Engagement & Stewardship focuses on enhancing the donor experience, strengthening relationships, and supporting retention and long-term value. In addition, the Manager, Donor Engagement & Stewardship works cross-functionally with other stewardship-focused roles and internal teams to ensure alignment across donor touchpoints, supporting a coordinated and high-quality donor experience organization-wide.

Requirements

Completion of an undergraduate degree or equivalent in marketing, fundraising management, public relations, or communications
Minimum 4 years’ professional experience in development/fundraising for a not for profit or charitable organization or marketing management position
The ability to develop programs related to donor stewardship and recognition
Demonstrated competency in project development, project management, and issue management
Well-honed collaboration and multi-stakeholder engagement skills
Confident, polished, and excellent verbal and written communication skills
Ability to leverage data analytics and donor insights to guide engagement strategy, enhance personalization, and drive donor retention and growth
Strong technical skills: learn/understand CMS (content management system), databases (ideally Microsoft Dynamics), e-mail programs (MailChimp and Customer Insights), file sharing (e.g. Dropbox), ability to learn other web-based systems (e.g. analytical tools such as Google analytics and email analytics), knowledge of Adobe design programs is an asset

Nice To Haves

Bilingualism (English/French) is an asset

Responsibilities

Lead, in collaboration with the VP, Philanthropy the development and continuous improvement of a comprehensive donor stewardship and recognition program across all individual giving segments
Design and implement segmented donor journeys to ensure consistent, meaningful engagement throughout the donor lifecycle
Establish frameworks and standards for donor recognition, engagement, and fulfillment activities
Develop and oversee the execution of donor-facing stewardship materials, including impact reports, recognition pieces, and engagement communications
Create personalized and segment-specific donor experiences that strengthen relationships and support retention
Identify and lead opportunities to incorporate donor storytelling, impact narratives, and campaign insights into engagement materials, including annual reports, video scripting, and other multimedia content
Oversee the execution of stewardship and fulfillment deliverables for individual donors, ensuring accuracy, consistency, and timeliness
Manage the production and distribution of donor recognition assets and communications
Ensure donor recognition activities are aligned with segmentation and giving levels
Develop and deliver donor impact reports and stewardship summaries for internal and external use
Gather, analyze, and synthesize donor data, campaign outcomes, and engagement metrics to evaluate effectiveness
Recommend improvements to stewardship strategies based on insights and feedback
Maintain systems and processes that track donor interactions, stewardship activities, and recognition deliverables
Ensure accurate documentation of donor engagement in CRM or relevant systems
Develop and refine the tools and platforms that enable donor engagement and stewardship
Work closely with internal teams (e.g., fundraising, communications, marketing, and operations) to ensure alignment across donor touchpoints
Act as a key liaison to coordinate donor engagement efforts and ensure a cohesive donor experience
Contribute to campaign planning and post-campaign evaluation, including insights and recommendations for improvement
Develop, distribute, analyze, and report on the Donor Affinity Survey, annually
Other duties as assigned