Manager, Domestic Transportation

Arhaus•Boston Heights, OH

About The Position

The Manager, Domestic Transportation leads the strategy, planning, execution, and continuous improvement of the Company's domestic transportation network. This role is responsible for transportation performance across distribution centers, hubs, stores, and customers, ensuring service, cost, capacity, and operational objectives are achieved. The Manager provides leadership for transportation associates, develops transportation strategies, manages carrier relationships, and partners cross-functionally to drive operational excellence and business growth. Success in this role is measured through on-time delivery, transportation cost management, trailer utilization, carrier performance, load efficiency, reverse-logistics execution, forecast accuracy, team development, and achievement of departmental goals.

Requirements

Bachelor’s degree in supply chain management, Logistics, Business, or a related field.
Five or more years of experience managing domestic transportation operations, including truckload, LTL, parcel, and linehaul transportation.
Two or more years of leadership experience with responsibility for coaching, developing, and managing employees.
Experience with transportation management systems (TMS) and advanced Microsoft Excel skills.
Demonstrated success managing transportation performance, carrier relationships, forecasting, and continuous improvement initiatives.
Proven ability to build high-performing teams, drive accountability, and lead organizational changes.

Nice To Haves

Leadership and team development
Strategic thinking and business acumen
Transportation and logistics expertise
Financial and analytical acumen
Data-driven decision making
Continuous improvement mindset
Change leadership and adaptability
Effective communication and influence
Cross-functional collaboration
Customer focus and service orientation
Accountability and results orientation
Problem-solving and decision-making skills

Responsibilities

Lead the daily execution and overall performance of domestic transportation operations, ensuring efficient movement of inventory throughout the network.
Establish and manage transportation schedules, capacity plans, and load-planning activities to support service and cost objectives.
Partner with distribution centers, hubs, stores, and transportation providers to ensure on-time delivery performance and effective capacity utilization.
Develop transportation forecasts and analyze operational performance to identify trends, risks, and improvement opportunities.
Lead reverse-logistics activities, ensuring timely and compliant return processing across hubs and distribution centers.
Manage transportation requirements for store transfers, new-store openings, and special projects.
Lead carrier sourcing, contract negotiations, onboarding, performance management, and relationship development.
Ensure transportation costs are controlled through invoice auditing, rate compliance, and network optimization initiatives.
Support transportation systems and technology enhancements by defining business requirements and driving user adoption.
Develop and maintain transportation KPIs, dashboards, and reporting to support decision-making and performance management.
Lead continuous improvement initiatives that enhance service, efficiency, scalability, and financial performance.
Serve as the primary escalation point for transportation issues and drive timely resolution of operational challenges.
Ensure compliance with company policies, transportation regulations, contractual obligations, and safety standards.
Lead, coach, and develop direct reports through performance management, training, succession planning, and career development.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Manage staffing, workload allocation, onboarding, and employee development to support current and future business needs.
Build strong cross-functional partnerships and serve as a transportation subject matter expert for the organization.
Perform other duties and special projects as assigned