Manager, Distribution (Outbound)

W.C. Bradley Co.•Columbus, GA

1d•Onsite

About The Position

The Outbound Operations Manager is responsible for leading all order fulfillment and shipping activities within the distribution center. This role ensures accurate, on-time delivery of customer orders while optimizing labor, processes, and transportation coordination. This position is directly responsible for driving strong OTIF (On-Time, In-Full) performance and delivering a high level of customer service.

Requirements

5+ years of experience in warehouse, fulfillment, or distribution operations, with leadership experience preferred.
Strong knowledge of order fulfillment, shipping, and transportation coordination.
Experience with WMS/ERP systems (SAP preferred).
Proven ability to lead teams in a high-volume, fast-paced environment.
Strong analytical and problem-solving skills.
Knowledge of the Logistics function within a manufacturing environment.
Strong knowledge of the consumer products industry.
Knowledge of Third-Party Logistics (3PL) warehouse operations.
Proficiency using a Personal Computer (PC) to include Microsoft Word, Excel, and PowerPoint.
Proficiency using Enterprise Resource Planning (i.e., SAP, WMS).
Leadership skills and the ability to inspire direct and indirect reports.
Strong negotiation skills and the ability to negotiate both reasonable and favorable contract terms for the Company.
Strong written and verbal communication skills and the ability to effectively communicate verbally and in writing in English.
Strong interpersonal skills and the ability to build and maintain professional relationships with persons within and outside the Company of varying personality types.
Good organizational skills and the ability to maintain information in a logical and well-thought-out manner.
Ability to travel within the United States and internationally.
Ability to lead and motivate a team of direct reports in pursuit of a common goal.
Ability to maintain regular and predictable attendance.
Ability to work in a constant state of alertness.

Responsibilities

Oversee all outbound processes including picking, packing, staging, and loading.
Ensure accurate and on-time shipment of all customer orders in support of OTIF performance.
Manage wave planning, order prioritization, and throughput across fulfillment operations.
Coordinate dock scheduling and carrier loading to maximize efficiency and minimize delays.
Partner with transportation teams to coordinate carrier scheduling and load planning.
Optimize trailer utilization, routing execution, and shipment consolidation.
Ensure compliance with customer routing guides and shipping requirements.
Monitor and improve key outbound KPIs, including: OTIF (On-Time, In-Full), On-Time Shipment Rate, Order Accuracy, Pick/Pack Productivity, Dock-to-Load Cycle Time.
Identify service gaps and implement corrective actions to improve performance.
Lead, coach, and develop supervisors, leads, and hourly associates within outbound operations.
Drive a high-performance culture focused on accountability, quality, and service.
Manage labor planning, staffing, and scheduling to meet daily and peak shipping demands.
Champion safety across all outbound and dock operations.
Ensure compliance with OSHA standards and company safety policies.
Lead safety training, audits, and incident response.
Drive continuous improvement initiatives to increase throughput and reduce cost per unit.
Optimize picking strategies, packing processes, and dock flow.
Support peak season planning and execution to meet service and OTIF requirements.
Other duties as deemed necessary.