Manager, Distribution Client Services

Catalent • Philadelphia, PA

9d • Onsite

About The Position

Catalent’s Philadelphia site is a dynamic facility focused on clinical supply services, offering comprehensive solutions for packaging, storage, and distribution of clinical trial materials. The location supports a wide range of pharmaceutical and biotech clients, ensuring high-quality standards and efficient delivery for global clinical studies. With advanced capabilities and a collaborative environment, the site plays a key role in bringing innovative therapies to patients worldwide. This is an excellent setting for professionals who want to contribute to meaningful work in a fast-paced, quality-driven atmosphere while being part of a team dedicated to improving patient outcomes.

We have an opportunity for a Manager, Distribution Client Services to join our team. In this role, you will monitor and improve distribution client health while leading a professional client-facing distribution team. You will own the customer experience, including project set-up, maintenance, management, import/export, and depot coordination. This position ensures smooth transitions for international shipping of clinical supplies within our supply chain.

Requirements

• Master's Degree with 5 years of relevant experience OR Bachelor's Degree with 8 years of relevant experience
• Leadership skills including excellent interpersonal and communication abilities with all levels of stakeholders, strong ability to lead, mentor, train, motivate, direct, and empower a team, influence and lead change, provide strategic and analytical insight for problem solving, and partner with cross-functional teams to identify gaps and develop continuous improvement ideas
• Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 pounds

Nice To Haves

• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
• Previous working experience in a current Good Manufacturing Practice (cGMP) management role is preferred

Responsibilities

• Supervise distribution analysts, supervisors, coordinators, pre-distribution, and global trade teams; perform reviews, manage performance, develop team members, analyze workloads, and adjust as needed
• Own the customer order pipeline and ensure all clinical requests are processed and shipped on time; guide the Sales and Operations Planning process from a distribution perspective with a focus on forecasting excellence; balance forecasting and demand with distribution capacity
• Review workflow for operational improvements and implement changes where appropriate; collaborate with customers to define study-specific distribution needs and provide solutions for international shipping
• Work with Clinical Project Management and Pre-Production Groups to set up and maintain distribution-specific inventory, including bulk, ancillary supplies, finished goods, and samples
• Develop and implement standard operating procedures; resolve distribution issues and report findings to clients; participate in customer visits, lead client and visitor tours, and attend occasional off-site meetings
• Generate a Distribution Protocol and supporting checklist for every Clinical Trial Material shipment; revise these documents as requested by clients with appropriate approvals
• All other duties as assigned

Benefits

• Defined career path with annual performance reviews and feedback process
• Diverse and inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• Competitive paid time off plus 8 paid holidays
• Community engagement and green initiatives
• Medical, dental, and vision benefits effective day one of employment
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager