Manager, Discovery Shop II

American Chemical Society•Redlands, CA

3d•Onsite

About The Position

The Manager, Discovery Shop (2) is responsible for leading and coordinating the daily operations of a retail resale (thrift) store with revenues of $500,000 to $750,000. This role involves effectively managing a small, employed staff (2-4) and a very large group of volunteers (50+) to drive sales performance, surpass revenue goals, maintain high operational standards, and deliver an exceptional customer experience. The manager serves as the primary point of contact for donors and volunteers, sources donations, manages inventory and supply procurement, schedules staff and volunteer shifts, and provides comprehensive training to new team members. This position requires a strategic mindset and a hands-on approach to achieving sales targets, managing expenditures, and ensuring adherence to budgetary guidelines.

Requirements

High School Diploma or Equivalent
4 years prior retail management experience.
Valid driver’s license required.
Experience leading staff and/or volunteers
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
Ability to learn and utilize retail software such as Point of Sale and reporting tools.

Nice To Haves

Bachelor's Degree
Prior experience in a resale or specialty store environment a plus.

Responsibilities

Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization.
Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance.
Recruit, onboard, manage, develop and retain a diverse and engaged employed staff and volunteer workforce to ensure seamless store operations.
Coordinate shift calendars while leading recognition initiatives to boost team member and volunteer engagement and long-term retention.
Facilitate comprehensive onboarding and training programs to ensure team members and volunteers are trained and aligned with organizational goals.
Lead the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Elevate the overall customer experience and champion Discovery Shop operational best practices.
Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers.
Partner with marketing to create email, SMS, engaging social media content, and other campaigns to raise the store profile, drive sales, support the organization initiatives.
Effectively communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community.
Cultivate strategic relationships within the community to increase donations and elevate the visibility and reputation of the Discovery Shop brand.