Manager, Direct Sales
About The Position
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Manager, Direct Sales, will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities.
Requirements
- High school diploma or GED.
- Minimum four (4) years of Telecom industry experience.
- Minimum four (4) years of Sales Management experience.
- People management experience leading teams of 15 plus direct reports.
- Documented record of meeting and exceeding sales performance expectations.
- Excellent communication and customer service skills.
- High proficiency in MS Office products.
- Strong financial analysis and project management abilities.
- Competency in making data driven business recommendations.
- Analytical and problem-solving aptitude.
- Must have reliable transportation and willing to travel as needed.
- Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Nice To Haves
- Bachelor's degree in related field.
Responsibilities
- Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) overseeing hiring, onboarding, training, and fostering continuous growth and performance.
- Meet and exceed monthly sales performance expectations for all sales channels.
- Monitor and evaluate sales performance reporting dashboards with BI team.
- Create and monitor lead and lag sales performance measurements.
- Build and execute processes and sales initiatives to increase customer penetration across the footprint.
- Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
- Assist in building new order entry processes for sales team.
- Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
- Host community building events as new fiber areas are launched.
- Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
- Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
- Performs other duties as required to support the business and evolving organization.
Benefits
- Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
