Manager, Direct Care and Enrichment - Salt Lake City, UT

Best Friends Animal Society • Salt Lake City, UT

18d • $70,000 - $80,000 • Onsite

About The Position

Lifesaving & Care Managers are key leaders responsible for the daily functions, efficient operation, and growth of lifesaving programs. Managers act with urgency, leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Managers may receive intensive assignments in a particular program, based on organizational needs.

Requirements

• Experience in leading teams or managing people, including staff and volunteers, with a record of program growth highly preferred.
• Excellent communications skills: comfort with public speaking and presentation experience; ability to professionally advocate Best Friends’ position on issues.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.
• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
• Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed.
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work

Nice To Haves

• Bilingual or multi-lingual skills preferred but not required.

Responsibilities

• Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.
• Lead teams, programs, and/or facilities and promote lifesaving and care objectives throughout the department; oversee, coordinate, and conduct day-to-day lifesaving program activities including animal flow, intakes, care, outcomes, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving.
• Develop an expertise in Best Friends’ programs and animals to support staff and volunteers in speaking knowledgably about and best match both the animal and client’s (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.
• Provide support, training, mentoring, and performance feedback; conduct performance conversations; participate in recruitment and hiring; ensure teams meet expectations for Best Friends’ program requirements and procedures; lead teams so that each person achieves their fullest potential as contributors to Best Friends’ mission and goals.
• Prepare and manage the department’s operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends’ programs to advise teams.
• Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; participate in the development of operating procedures; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed