Manager Digital Tools

AirReps•Village of Lynbrook, NY

18h

About The Position

As a member of the Strategic Planning team, this role is responsible for constructing, implementing, and managing customer-focused business-to-business digital products and services. The focus is on supporting HVAC (Heating, Ventilation, Air Conditioning) equipment, HERO Cloud, parts, supplies, and accessories for commercial and residential channel partners in the U.S. and Canada. This includes analyzing and coordinating schedules, timelines, and budgets for digital product and service projects. The role involves developing and updating project plans, participating in the implementation and analysis of digital platforms within the Technical Service department, and managing the RMC (Remote Monitoring Center) team to expand support to external and internal customers. A key aspect is managing the digital tool strategy and vision to support customer activities and requirements, exploring new digital strategies, and building strong relationships with stakeholders, customers, and partners. The position also entails preparing budgets, bids, and contracts, negotiating research contracts, and translating business use cases into comprehensive business requirements and design documents for software implementation. The Manager Digital Tools will manage the product roadmap, coordinate projects, direct technical activities, and manage internal and external development teams. Collaboration with subject matter experts to create educational content and acting as a liaison with other Daikin affiliates and third-party developers are also key responsibilities.

Requirements

Bachelor’s degree in Business Administration, Project Management, Engineering or Economics.
Three (3) years of experience in the HVAC industry with remote HVAC monitoring and control systems.
Three (3) years of experience in strategic project management initiatives.
Three (3) years of experience in data and operations analysis.
Three (3) years of experience with digital tools and platforms, including CRM, Service tools and analytics.

Responsibilities

Constructing, implementing, and managing customer-focused business-to-business digital products and services with a focus on the support of HVAC equipment, HERO Cloud, parts, supplies and accessories to commercial and residential channel partners in U.S. and Canada.
Analyzing and coordinating the schedule, timeline and budget for projects related to Daikin’s digital products and services.
Developing and updating project plans including information such as objectives, technologies, schedules, funding, and staffing.
Implementing, managing and analyzing the use of digital platforms within the Technical Service department.
Managing the RMC (Remote Monitoring Center) team with a focus on expanding the support and service to all external and internal customers.
Managing and developing digital tool strategy and vision to support customers activities and requirements.
Analyzing technology, resource needs, and market demand, to plan and assess the feasibility of current and new tools within the Company.
Exploring and recommending new or improved digital strategies and best practices for enhanced user experience.
Building and maintaining strong relationships involving all key stakeholder departments, customers and strategic partners.
Preparing budgets, bids, and contracts, and directing the negotiation of research contracts.
Consulting and negotiating with clients to prepare project scope.
Monitoring and analyzing digital products performance, including key performance indicators (KPIs) such as click-through rates, conversion rates, return on investment (ROI) and revenue generating activities.
Translating business use cases and ideas into comprehensive business requirements, process flow-diagrams and design documents for Software implementation.
Managing the Digital Tools products road map, including but not limited to coordinating and directing projects, making detailed plans to accomplish goals and directing the integration of technical activities.
Structuring and analyzing issues, providing solutions within a wider context and checking the impact of different digital solutions.
Managing internal and external development teams to meet business expectations.
Collaborating with internal subject matter experts to create educational and engaging content that addresses customer pain points and challenges.
Acting as liaison with other Daikin affiliates and 3rd party software development companies as applicable on the development of strategic tools and enhancements.