Manager, Digital Solutions - AI Enablement

Acosta•Jacksonville, FL

1d•Hybrid

About The Position

The Manager, Digital Operations & AI Enablement provides strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence. This role oversees a blended team, ensures governance and change enablement, and optimizes user experience across digital systems. Responsibilities include privileged access to sensitive HR and payroll data, supporting AI tool deployment, and maintaining operational continuity—including after-hours support and occasional travel to align global operations.

Requirements

Strategic leadership experience.
Experience with enterprise platforms for collaboration, communications, and project management.
Experience with artificial intelligence platforms.
Team leadership experience.
Experience with governance and change enablement.
Experience optimizing user experience across digital systems.
Ability to access sensitive HR and payroll data.
Experience supporting AI tool deployment.
Experience maintaining operational continuity.
Willingness to provide after-hours support.
Willingness to travel occasionally.

Responsibilities

Provides strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
Oversees a blended team.
Ensures governance and change enablement.
Optimizes user experience across digital systems.
Has privileged access to sensitive HR and payroll data.
Supports AI tool deployment.
Maintains operational continuity, including after-hours support.
Performs occasional travel to align global operations.