Manager, Digital Production

Sephora • San Francisco, CA

1d • $113,900 - $185,000 • Remote

About The Position

As a Manager, Digital Production (Loyalty), you'll lead the execution and delivery of Sephora's digital loyalty experiences across our website and mobile apps. The work you do will impact beauty by bringing innovative loyalty programs, promotions, and client experiences to life while ensuring seamless execution, operational excellence, and high-quality digital experiences. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering exceptional client experiences, advancing digital capabilities, and driving continuous innovation across Sephora's digital ecosystem.

Requirements

• 4-6 years of experience in website operations, digital production, eCommerce, or related fields.
• Experience working within CMS, PIM, product management, promotion management, or similar digital content systems.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Strong understanding of digital production workflows, QA methodologies, and website functionality.
• Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects.
• Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
• Proven ability to build strong cross-functional partnerships and navigate complex organizational environments.
• High attention to detail, accountability, and commitment to operational excellence.
• Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms.
• Proficiency with Microsoft Office Suite and digital workflow management tools.
• Comfortable working in ambiguous environments and adapting to changing business priorities.
• Understanding of eCommerce best practices, digital client journeys, and online customer experiences.

Nice To Haves

• Previous people management experience or demonstrated leadership experience preferred.
• Passion for beauty, innovation, and delivering exceptional digital experiences.

Responsibilities

• Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences.
• Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives.
• Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities.
• Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives.
• Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices.
• Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery.
• Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems.
• Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience.
• Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams.
• Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications.
• Balance multiple initiatives simultaneously while meeting launch timelines and business objectives.
• Manage and develop direct reports through coaching, feedback, mentorship, and performance management.
• Advocate for the client experience while balancing business goals, technical requirements, and operational constraints.
• Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability insurance
• Life insurance
• 401k with 4% match
• FSA programs
• HSA programs
• Student Debt Retirement plan
• PTO
• Flexibility
• Protected leave
• Access to training
• Development opportunities
• Tuition reimbursement
• 30% discount on all merchandise/services
• Opportunities for free product or “gratis”
• Flash sale discounts on LVMH brand products
• Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
• Volunteer and donation matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager