Manager - Digital Product

Iberdrola•Boston, MA

23h•Onsite

About The Position

The Manager – Digital Product role sits within Avangrid’s Customer Experience and Digital Transformation organization, leading a team of Digital Product Owners to deliver customer‑centric digital solutions across multiple states. This position shapes the digital product vision, drives cross‑functional alignment, and supports major transformation initiatives that enhance customer experience, increase digital adoption, and advance Avangrid’s sustainability and growth goals. It’s a strategic, high‑impact role within a global energy leader, operating in an evolving Agile environment and ensuring the digital product portfolio meets the needs of customers and regulators across all service territories.

Requirements

Bachelor’s degree in Technology, Digital, Business, or related field and 8+ years of experience in digital product management, with at least 3 years in a leadership or managerial role.
Strong understanding of Agile frameworks and digital transformation practices.
Strategic planning and vision-setting for digital product portfolios.
Team leadership and people development.
Change management and transformation leadership.
Executive communication and stakeholder alignment.
Decision-making under uncertainty and pressure.
Deep understanding of digital product lifecycle and Agile methodologies.
Experience with backlog management, sprint planning, and product road mapping.
Ability to define and measure product KPIs and success metrics.
Expertise in customer journey mapping and digital UX principles.
Familiarity with digital platforms (web, mobile, smart home, EV, solar, etc.).
Strong customer empathy and user research interpretation.
Ability to translate customer insights into product features.
Experience designing and launching customer-centric digital propositions.
Knowledge of digital self-service, personalization, and engagement strategies.
Data-driven decision-making and performance analysis.
Strong numeracy and statistical interpretation skills.
ROI analysis and budget management.
Understanding of financial impacts of digital engagement.
Ability to work across business units and technical teams.
Experience aligning product goals with marketing, IT, legal, and regulatory functions.
Skilled in facilitating workshops and cross-functional planning sessions.
Excellent written and verbal communication skills.
Strong negotiation and influencing capabilities.
Ability to present complex ideas to executive audiences.
Skilled in managing up, down, and across the organization.
Understanding of utility sector regulations and compliance requirements.
Awareness of trends in energy, renewables, and digital transformation.
Ability to adapt product strategies to evolving regulatory landscapes.
Experience managing third-party vendors and technology partners.
Skilled in RFP development, contract negotiation, and vendor performance oversight.
Knowledge of emerging technologies (IoT, AI, smart grid, etc.).
External awareness of global digital trends and competitive benchmarks.
Ability to identify and act on new market opportunities.
Demonstrated ability to develop and execute strategic plans that align with business goals and deliver measurable outcomes.
Proven track record of delivering digital initiatives that drive return on investment and business value.
Strong ability to prioritize competing demands and take initiative at the appropriate level of responsibility.
Deep understanding of digital platforms, web technologies, and customer-facing digital services.
Experience in digital customer service, self-service platforms, and customer engagement strategies.
Understanding of the commercial impact and opportunities of digital channels in marketing, sales, and service.
Excellent communication skills with the ability to influence and manage stakeholders at all levels.
Strong analytical mindset with the ability to interpret data and make informed business decisions.
Well-developed skills in negotiation and influencing across cross-functional teams and external partners.
Familiarity with regulatory environments, particularly in the utility or energy sector, and the ability to ensure compliance in digital initiatives.