Manager - Digital Product

CVS Health • Boston, MA

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Manager, Digital Product is a member of the Technical Product Management team and is responsible for defining user stories and prioritizing the team backlog. This role is instrumental in partnering with the Product Lead to drive day to day development for Retail Pharmacy initiatives that generate multi-million dollar business value to the organization and touch millions of consumers. This role is responsible for working with the Product Owner to streamline the execution of team priorities while maintaining the conceptual and technical integrity of the features/ components for the team. This role will support the RxConnect Agile product team. Examples of responsibilities and ownership include: · Team Backlog Maintenance/Prioritization · Works with the lead to maintain the product backlog and facilitate decision-making on stories, bug fixes, and technical debt as they move through stages in team Rally board · Collaborates with Agile teams to continuously review business needs, refine priorities, outline deliverables, and identify and address dependencies, opportunities, and risks · Works with Product Managers and stakeholders to decompose features into prioritized user stories that deliver value and tangible business results · Provides subject matter expertise – explaining product vision and user stories to the team to ensure requirements are understood and customer value is delivered · Collaborates with the Business Product Owner, Product Manager, Business Initiative Owner and Solution Architect to clarify requirements · Planning/ Execution · Works with team to ensure user stories meet ‘Definition of Ready’ before development starts and meets the Definition of Done before accepting them as complete · Responsible for assuring a level of quality has been achieved by validating that the Story meets acceptance criteria and has met acceptance tests; approves stories as complete · Responsible to update product management on Story status to align on delivery expectations · Participates in daily sprint ceremonies to facilitate quality and speed of delivery; holds team accountable for what they committed to deliver · Works with team to establish regular cadence and manage capacity · Program Increment Planning in Partnership · Maintains relationships within and outside the local team and prepares user stories for inclusion in Program Increment Planning · Partner with Product Management, who is responsible for the Program Backlog, to assist in preparing for the Program Increment Planning · Collaborates with the team to produce the PI system demo and presents it to program stakeholders

Requirements

• 5+ years of experience in Information Technology or related fields
• 2+ years of experience delivering digital products, features, and/or user stories within an Agile delivery model
• 2+ years of hands‑on experience with requirements management tools such as Jira
• 2+ years of experience working in the healthcare sector or other highly regulated industries
• Exceptional communication skills, with the ability to clearly translate complex concepts for both internal partners and external customers
• Demonstrates understanding of how product decisions impact end users and internal stakeholders, with a thoughtful and customer‑centric approach

Nice To Haves

• 1+ year of leadership experience with ability to drive collaboration, engage, influence, and inspire cross functional teams
• Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
• Strong hands-on experience with Microsoft Office: Word, Excel, PowerPoint, Visio
• Experienced in user story writing

Responsibilities

• Team Backlog Maintenance/Prioritization
• Works with the lead to maintain the product backlog and facilitate decision-making on stories, bug fixes, and technical debt as they move through stages in team Rally board
• Collaborates with Agile teams to continuously review business needs, refine priorities, outline deliverables, and identify and address dependencies, opportunities, and risks
• Works with Product Managers and stakeholders to decompose features into prioritized user stories that deliver value and tangible business results
• Provides subject matter expertise – explaining product vision and user stories to the team to ensure requirements are understood and customer value is delivered
• Collaborates with the Business Product Owner, Product Manager, Business Initiative Owner and Solution Architect to clarify requirements
• Works with team to ensure user stories meet ‘Definition of Ready’ before development starts and meets the Definition of Done before accepting them as complete
• Responsible for assuring a level of quality has been achieved by validating that the Story meets acceptance criteria and has met acceptance tests; approves stories as complete
• Responsible to update product management on Story status to align on delivery expectations
• Participates in daily sprint ceremonies to facilitate quality and speed of delivery; holds team accountable for what they committed to deliver
• Works with team to establish regular cadence and manage capacity
• Maintains relationships within and outside the local team and prepares user stories for inclusion in Program Increment Planning
• Partner with Product Management, who is responsible for the Program Backlog, to assist in preparing for the Program Increment Planning
• Collaborates with the team to produce the PI system demo and presents it to program stakeholders

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager