Manager-Digital Product Solutions Design
About The Position
The incumbent will be responsible for the business architecture of Risk Capabilities within American Express. This is a business & technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features using program increments, ensuring flexible and global system/capability design and 1–2-year capability roadmap including performance, availability and test automation. The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap. The incumbent will also be responsible for multi-year strategy to modernize platforms within American Express, along with day-to-day solution management cadence in SAFE (Scaled Agile) framework across 4 different ART’s (Agile Release Trains) New Accounts, Line Management, Authorizations and Collections processes. The successful individual ensures that the platform transformations meet the evolving needs of risk management through continual innovation, global/flexible design for new use cases to fuel growth, reduce time to market and manage losses. Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams and/or SAFE trains to deploy the new business features across markets and products for risk management.
Requirements
- Strong organizational skills.
- Strong technical skills.
- Strong creative problem-solving skills.
- Strong stakeholder management skills.
- Ability to influence across multiple levels of leadership.
- Ability to work well in a dynamic, complex environment.
- Ability to work under deadline pressures.
Responsibilities
- Responsible for the business architecture of Risk Capabilities within American Express.
- Map business process to capabilities.
- Provide E2E solution for prioritized features using program increments.
- Ensure flexible and global system/capability design.
- Develop a 1-2 year capability roadmap including performance, availability and test automation.
- Work with product managers, business managers and engineering leaders to convert business ideas/visions into a development roadmap.
- Responsible for multi-year strategy to modernize platforms within American Express.
- Manage day-to-day solution cadence in SAFE framework across 4 different ARTs (New Accounts, Line Management, Authorizations, and Collections).
- Ensure platform transformations meet evolving risk management needs through innovation and global/flexible design.
- Propagate architectural flows and governance to scrum teams and/or SAFE trains to deploy new business features.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
