Manager - Digital Product Managment

American Express•Phoenix, AZ

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The GMNS Product Capability Delivery team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. How will you make an impact in this role? We are looking for a talented Product Owner/ Product Manager to join the GMNS Product Capability Delivery team to design, develop and manage activities for Acquiring products and planning through production, release and end of lifecycle of product. Partner with stakeholder teams on enhancing/ refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line. You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment. Does this sound like you?

Requirements

4+ years of industry experience in Product management
Experience in converting business requirements to technology ready features/user stories
Experience in working with technology as partners and working as one team
Strong understanding of the Product Management lifecycle, with specific application of Scaled Agile delivery a plus
Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)
Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream.
Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality features and user stories.
Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate
Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Business Administration or relevant quantitative field preferred.
Knowledge of merchant transaction processing capabilities a plus

Responsibilities

Actively participate to design the capability roadmap to enable business processes that support the transaction processing products
Identify product solutions for short term tactical needs and long-term strategy
Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends
Lead feature and user story definition sessions
Establish acceptance criteria, test strategy, and write user acceptance test cases.
Lead scope prioritization sessions and backlog grooming
Maintain open communication channels with stakeholders, business partners, and technology partners
Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.
Maintain core critical metrics
Serve as subject matter expert for products or related group of products leveraging in depth knowledge of industry practices and trends.
Conducts extensive, strategic analysis to provide consistent and competitive recommendations.
Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.
Support governance processes for assigned product(s)

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities