Manager-Digital Product Management
About The Position
The Enterprise Digital Member Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives. The Digital Product Owner - Manager, Enterprise Digital Experiences, will be responsible for driving global app adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly emerging products. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Requirements
- Digital product development
- Defining and deploying strategy around digital experience evolution, adoption and engagement
- Partnership with engineering, design, product and analytics functions
- Leveraging usage insights to drive engagement
Responsibilities
- Driving global app adoption through digital product development in partnership with Global LOBs and Partner BUs.
- Defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly emerging products.
- Deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
