Manager-Digital Product Management (Agile & AI/ Gen AI)

American Express•Phoenix, AZ

About The Position

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. At American Express, our mission is to deliver the world’s best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage—empowering you to innovate, grow, and help shape the future of a Fortune 100 company. Trust. Service. Security. The Data Security team is responsible for safeguarding the organization’s most critical asset—its data—by ensuring confidentiality, integrity, and availability across all platforms and environments. Working at the intersection of cybersecurity, data governance, and privacy, the Data Security team focuses on capabilities such as data classification, encryption, secure data access, and monitoring. The team partners closely with engineering, risk, and business units to embed security controls throughout the data lifecycle—from creation and storage to sharing and archival. As a Product Owner, you will lead the development of platforms and capabilities that enable internal teams to securely leverage enterprise data encryption services. This role focuses on building and enhancing a services portal for encryption solutions, as well as products that integrate with Hardware Security Modules (HSMs). You will play a critical role in shaping the direction of encryption products—driving innovation, leveraging AI, improving automation, and enhancing the efficiency and scalability of security services across the organization. You should have strong product mindset with the ability to translate complex technical capabilities into scalable, user-focused solutions. How will you make an impact in this role? The Product Owner is accountable for translating product direction into precise, executable work while ensuring strong alignment with engineering delivery and measurable outcomes. This role emphasizes disciplined backlog management, clear prioritization, and consistent execution patterns to improve delivery predictability, reduce fragmentation, and enhance overall product quality. You will act as the voice of the customer and the steward of execution excellence—ensuring that encryption services are delivered securely, reliably, and with a high degree of operational rigor. This role also plays a key part in enabling the evolution of the platform to support AI-driven use cases—ensuring that encryption services are accessible, intuitive, and scalable for both human users and intelligent systems. The Product Owner will incorporate AI capabilities into product development in a disciplined, execution-focused manner, aligning innovation with secure, reliable delivery.

Requirements

Strong product mindset
Ability to translate complex technical capabilities into scalable, user-focused solutions
Disciplined backlog management
Clear prioritization
Consistent execution patterns
Ability to act as the voice of the customer
Ability to act as the steward of execution excellence
Experience with AI capabilities in product development

Nice To Haves

Experience with Agile methodologies
Experience with AI/Gen AI

Responsibilities

Lead the development of platforms and capabilities that enable internal teams to securely leverage enterprise data encryption services.
Build and enhance a services portal for encryption solutions.
Develop products that integrate with Hardware Security Modules (HSMs).
Shape the direction of encryption products, driving innovation, leveraging AI, improving automation, and enhancing efficiency and scalability of security services.
Translate complex technical capabilities into scalable, user-focused solutions.
Translate product direction into precise, executable work.
Ensure strong alignment with engineering delivery and measurable outcomes.
Manage the backlog, prioritize work, and execute consistently to improve delivery predictability, reduce fragmentation, and enhance product quality.
Act as the voice of the customer and the steward of execution excellence.
Ensure encryption services are delivered securely, reliably, and with a high degree of operational rigor.
Enable the evolution of the platform to support AI-driven use cases.
Ensure encryption services are accessible, intuitive, and scalable for both human users and intelligent systems.
Incorporate AI capabilities into product development in a disciplined, execution-focused manner, aligning innovation with secure, reliable delivery.