Manager, Digital Platform
About The Position
This senior technology leadership role defines platform strategy, governs architecture, and drives delivery and operational excellence across the Digital servicing ecosystem. This role owns the digital banking platform and associated capabilities, including online account opening, digital onboarding, public sites, web, mobile experience (iOS and Android) and digital product support(L3) ensuring these capabilities are scalable, secure and centered on exceptional member outcomes. You will coordinate team and vendor resources, oversee system health and performance, and guide change management processes to deliver stable, secure and high-quality digital experiences. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Digital Servicing. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a remote work arrangement, you will be expected to be on‑site for events and business demands.
Requirements
- Bachelor and/or Master Degree in Computer Science, Engineering, Information Technology, or a related field.
- 10+ years of experience in software engineering and technology delivery
- 7+ years leading software engineering teams delivering customer-facing mobile and web solutions.
- Strong understanding of iOS and Android platforms and modern web technology stacks, including frontend frameworks, APIs, cloud platforms, CI CD, DevOps, platform engineering, and modern software architecture.
- Experience leading engineering modernization, AI enabled development, developer productivity, automation, and specification driven software delivery.
- Proven success balancing roadmap delivery, platform stability, operational excellence, and technical debt reduction.
- Experience managing technology vendors and engineering partners in complex delivery environments.
- Strong understanding of release management, production operations, observability, incident management, and Site Reliability Engineering principles.
- Excellent leadership, communication, stakeholder management, coaching, and problem solving skills.
- Passion for building high performing engineering teams and delivering exceptional digital experiences for members.
- Strategic thinker with strong problem solving skills and excellent communication abilities.
- Strong understanding of financial landscape to inform strategic vision and enable business outcomes.
- Third party Saas and banking platforms.
- Modern software architecture and engineering practices.
Nice To Haves
- Familiarity with agile leadership practices and continuous improvement methodologies
- Experience working in financial services or a regulated environment
- Relevant certifications such as ITIL, PMP, or cloud platform certifications
- Experience in digital banking, fintech, or other regulated industries.
- Experience leading digital transformation and modern engineering practices across mobile, web, APIs, cloud, DevOps, Quality Engineering, and platform engineering.
- Experience building and supporting scalable, resilient, and highly available digital platforms and large scale production environments.
- Knowledge in Accessibility standards (WCAG) and regulatory requirements.
Responsibilities
- Leading engineering delivery across mobile and web platforms, balancing roadmap execution, platform stability, and operational excellence.
- Supporting transformation across mobile, web, APIs, cloud, DevOps, testing, and platform engineering by modernizing practices, adopting AI enabled, specification driven development, and improving delivery quality and speed.
- Championing exceptional member experiences by improving usability, performance, accessibility, reliability, and security.
- Partnering with Product, Architecture, Core Banking, Quality Engineering, Infrastructure, Security, and Business teams to modernize engineering, simplify delivery, and execute the technology roadmap.
- Driving predictable delivery through effective planning, release management, engineering metrics, and continuous delivery practices.
- Streamlining Level 3 production support by improving observability, automation, incident management, root cause analysis, and vendor accountability.
- Building strong partnerships with technology vendors, establishing clear expectations for delivery, quality, innovation, and operational performance.
- Coaching and developing high performing engineering teams while fostering a culture of technical excellence, ownership, innovation, continuous learning, and AI adoption.
Benefits
- Competitive rewards and benefits
- Flexible benefit packages that can be tailored annually to meet evolving needs.
- 3-4 weeks of vacation per year, with additional days earned over time.
- 2 extra stat holidays, plus care days for personal or family illness.
- Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
