manager, Digital Operations, Data & Innovation - Licensed Coffeehouses
Starbucks•Seattle, WA
•Hybrid
About The Position
As Manager, Digital Operations, Data & Innovation, you will help enable the success of the Licensed Coffeehouse business across the U.S. and Canada through leadership of digital operations, business systems, data management, and technology initiatives. You will partner closely with Licensed Coffeehouse, Supply Chain, technology teams, and external partners to deliver operational excellence, support product commercialization, and identify innovative solutions that improve efficiency, scalability, and the licensee experience.
Requirements
- 7+ years of experience in digital operations, data management, business systems, analytics, or technology operations.
- 5+ years of experience leading cross-functional projects, programs, or business initiatives.
- 5+ years of experience in supply chain, operations, business systems, or related fields.
- Experience leading process improvement, automation, and digital transformation initiatives.
- Experience translating business requirements into technology solutions.
- Experience managing system implementations, enhancements, or operational support functions.
- Experience onboarding and supporting EDI transactions, including invoicing and incentive programs.
- 3+ years of people leadership and team development experience.
Responsibilities
- Lead digital operations and business systems support – Serve as the primary business lead for Licensed Coffeehouse technology capabilities, driving system enhancements, operational support, issue resolution, and continuous improvement across critical business platforms.
- Enable successful business execution and commercialization – Partner with Supply Chain, Commercialization, Merchandining, Planning, and Distribution teams to support product launches, promotional programs, operational readiness, and licensee success across the U.S. and Canada.
- Drive innovation through data and technology – Leverage analytics, automation, AI-enabled capabilities, and emerging technologies to improve operational effectiveness, strengthen business insights, and create scalable solutions for the Licensed Coffeehouse business.
- Build strong cross-functional partnerships – Collaborate with business leaders, enterprise technology teams, licensees, and vendors to translate business needs into effective solutions and deliver impactful business outcomes.
- Develop and lead a high-performing team – Establish priorities, coach and develop partners, foster innovation and accountability, and create an environment where individuals and teams can thrive.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
