Manager, Digital Experience & Media PMO
About The Position
The Manager, DX & Media PMO is responsible for leading day-to-day project management and operational execution across the Digital Experience and Media organization, including website, paid media, lead nurture and merchandising. This role ensures high-priority initiatives are delivered on time, in scope, and aligned with enterprise priorities through disciplined planning, governance, and cross-functional coordination. As the operational lead for DX & Media, this role translates strategy into executable plans, proactively manages risk and dependencies, and provides clear, executive-ready visibility into status, tradeoffs, and outcomes. The role partners closely with DX & Media leadership, Marketing Operations, and enterprise stakeholders to drive consistency, speed, and quality across communications delivery.
Requirements
- Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent experience.
- 3+ years of experience in project, program, or operations management within Communications, Marketing, or a related function.
- Demonstrated experience managing complex, cross-functional initiatives in an enterprise environment.
- Strong understanding of digital marketing channels, tactics, and technologies, with the ability to align them with business objectives.
- Passion for continuous learning and improvement, with a track record of introducing innovative ideas and approaches that deliver measurable results.
- Strong communication and collaboration skills; ability to articulate complex work clearly and concisely to senior leaders.
- Proven ability to influence without formal authority in a matrixed organization.
- Expert organizational, planning, and prioritization skills with strong attention to detail.
- Experience applying project and program management methodologies (Agile, Lean, hybrid).
- Analytical mindset with the ability to synthesize information and frame tradeoffs and recommendations.
- Comfortable operating in fast-paced, ambiguous environments with shifting priorities.
Responsibilities
- Establish and lead the DX & Media PMO operating model, including intake, prioritization, planning, and execution standards across all communications workstreams.
- Lead sprint ceremonies across-functional group focused on e-commerce, and coordinate various activities including stand-ups, sprint planning, and monthly demos and retrospectives.
- Build and maintain integrated project plans that clearly define scope, milestones, dependencies, owners, and critical path.
- Proactively identify risks, issues, and resourcing conflicts; drive mitigation plans and escalate with clear options and recommendations.
- Establish and reinforce governance routines, operating cadence, and execution discipline to ensure clarity of roles, timelines, and decision-making.
- Partner closely with Communications leaders, Marketing Operations, GTM PMO, Communications PMO, Legal, HR, and other stakeholders to align sequencing, messaging, and delivery.
- Provide concise, executive-ready reporting on status, risks, dependencies, and key decisions.
- Design and continuously improve processes, templates, and tools that increase predictability, efficiency, and speed to market.
- Define and track delivery metrics to assess execution health, capacity, and throughput.
- Contribute to broader Marketing & Communications Operations initiatives and process improvements as needed.
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
