Manager Digital Customer Integration

REXEL•Richmond, VA

1d•Remote

About The Position

The Manager Digital Customer Integration is responsible for all internal and external customer facing digital products, ensuring their successful design, development, and implementation. Manage the adoption strategy of all digital solutions across the entire footprint to meet digital sales goals. Work with customers across to identify, build, and implement solutions to address customer challenges. Additionally, this role will build strategic relationships with internal, and external stakeholders to solve problems, drive market share, and improve operational efficiency.

Requirements

7+ years of relevant experience
Digital Product Management of a portfolio of products, and experience managing the development of a digital tool from identifying the problem to solve through implementing and training on the developed solution.
Data analytics – Building ETL’s, Dashboards, Cards/Reports in DOMO or a like product i.e. Tableau, PowerBi etc.
Digital Adoption management through change management, training, and selling the value of tools to internal and external users
Coordinating and managing cross-functional teams of internal and external customers to solve problems
Industry specific experience working with our customer base, especially commercial electrical contractors
Business Development experience; presenting and selling complex solutions to customers
Customer Solution experience; developing and implementing customized solutions for customers, and building/maintaining strategic relationships with internal and external customers
Technical experience – leading and working with software development teams to create new tools and make enhancements to current tools, with our ERP system, and integrating platforms via API
Bachelor's Degree or Equivalent - Required

Nice To Haves

Graduate Degree - Preferred

Responsibilities

Manage the design, development, and implementation of all customer facing applications. This includes VMI, Project Management, DOMO, Tools/Rental Management, Time Management, EDI/API Integrations
Build trust with internal/external Customers, and all internal functional teams
Work with customers across the internal footprint to develop and implement customized solutions and processes to solve challenges or pain points
Develop strategic relationships with internal and external customers to solve problems
Manage bid presentations for large projects to help win the business
Lead multiple cross-functional teams of associates on various special projects
Solve complex internal/external customer challenges using
Own and develop the digital implementation and adoption strategy to reach digital strategy goals. This includes including VMI, DOMO, Project Management, E-Commerce, BOM, EDI/API, and Esker
Lead branch and customer focused capabilities presentations and solution implementations
Single point-of-contact for all digital solutions
Research and validate new, and potential, digital tools to solve business problems i.e. CRM, Parspec, MyDataFactory, Domo, etc. Develop proof of concept analysis, build vs buy analysis, and implementation strategy
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within