Manager, Digital Community Engagement
About The Position
Living Beyond Breast Cancer is a national nonprofit organization whose mission is to connect people with trusted information and a community of support. By joining our team, you can make a difference in the lives of people in your community and across the country. For more information, visit LBBC.ORG. LBBC is hiring a Manager, Digital Community Engagement, who will play a key role in shaping, growing, and sustaining LBBC’s digital community. This role is responsible for stewarding LBBC’s online community platform hosted on Mighty Pro (Flourish), while also leading broader digital community engagement and social listening efforts across LBBC’s digital channels. The ideal candidate is an experienced digital community professional who understands not only how platforms function, but how trust, participation, and connection are built over time. This individual will bring both strategic thinking and hands-on engagement to ensure that our digital community is a meaningful extension of LBBC’s mission and an integrated part of LBBC’s programs, outreach, and communications. LBBC is headquartered just outside Philadelphia in Bala Cynwyd, PA. This position will be mostly remote with occasional office meetings. Preference in hiring will be given to candidates who live within the Greater Philadelphia region.
Requirements
- Bachelor's degree in a related field (or equivalent experience) plus 3 years' experience moderating large, diverse online communities; cancer or other healthcare-related communities preferred.
- Creativity and a proactive approach to addressing moderation issues and developing engagement opportunities
- Excellent communication, collaboration, and time management skills
- Proficiency in Mighty Networks preferred
- Experience with community engagement on platforms like Facebook, Instagram, Reddit, and TikTok
- Familiarity with Sprout Social a plus
- Successful candidates need a willingness to learn and approach problems with a fresh perspective.
Nice To Haves
- cancer or other healthcare-related communities preferred.
- Familiarity with Sprout Social a plus
Responsibilities
- Collaborate with a cross-functional team to develop, implement, and evolve LBBC’s digital community engagement strategy across platforms, with Flourish as the primary hub for connection and engagement.
- Identify target audiences and tailor messaging accordingly
- Plan editorial calendars across platforms (social, web, email)
- Monitor trending topics and new ideas across various social media platforms, including but not limited to Flourish, Reddit, Facebook, Instagram, and other breast cancer digital communities.
- Actively moderate and engage in community discussions, share relevant and trusted content, and foster a community environment that is welcoming, supportive, respectful, and inclusive.
- Manage, integrate, and align community engagement efforts across LBBC’s broader digital presence, ensuring Flourish and other community spaces are welcoming, trusted, and accessible.
- Collaborate with Educational Programs, Special Events, and Outreach teams to connect in-person experiences with ongoing digital communities, as well as translating online community connections to in-person meet-ups.
- Serve as the internal subject matter expert on Flourish and Mighty Pro, including monitoring platform features, updates, and capabilities and advising on how they can support engagement, learning, and inclusion.
Benefits
- Health, dental, and vision insurance
- 401(k) with annual 4% employer match plus an additional annual discretionary contribution
- Generous paid time off plan
- Flexible work arrangements in a hybrid working environment
- Organization-issued laptop plus cell phone/internet stipend
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
