Manager, Design Research
About The Position
At Think Company, research plays a central role in shaping thoughtful digital products and services. As Manager, Design Research, you’ll lead and evolve our research practice while guiding a team of experienced researchers working across complex client engagements. This role blends leadership, consulting, and practice development. You’ll help define how research creates impact at Think, ensuring our teams deliver meaningful insights, influence product decisions, and strengthen our relationships with clients. If you enjoy mentoring research leaders, shaping modern research practices, and helping teams connect evidence to business outcomes, this role offers an opportunity to influence both how we work and how we grow.
Requirements
- A track record of leading complex design research initiatives that inform product, service, or strategy decisions
- Experience managing and mentoring researchers, including supporting professional growth and performance development
- Strong knowledge of qualitative and quantitative research methods and when to apply them effectively
- A consultative mindset and the ability to advise senior stakeholders using evidence-based insights
- Ability to connect research strategy to measurable product, service, or business outcomes
- Strong communication skills and comfort navigating complex client environments
- Curiosity about evolving tools and technologies, including AI and how it can enhance research workflows
Nice To Haves
- Background in consultancy or agency environments, leading client-facing research teams
- Practice development experience, including building or scaling a research discipline
- Participation in business development, such as shaping proposals or contributing to client pitches
- Ability to grow research within existing client relationships, identifying opportunities to expand engagement
- Thought leadership contributions, such as speaking, writing, or participating in industry conversations
Responsibilities
- Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies
- Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants
- Ensure research engagements are high-quality, client-centered, and aligned with business outcomes
- Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes
- Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities
- Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency
- Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact
Benefits
- competitive compensation
- comprehensive benefits
- ongoing opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
