Manager, Demand Planning

Silk & Snow • Toronto, ON

7d • CA$80,000 - CA$120,000

About The Position

In this role, you will be responsible for owning the 12-to-18-month rolling demand forecast across all channels (retail, wholesale, DTC) and both countries (Canada and US), at the SKU and category level. You will partner with Sales, Marketing, and Product/Merchandising teams on the consensus forecast, promotional planning, demand signals, and lifecycle decisions. You will also build and maintain baseline and customer-specific forecasts, and own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team. Additionally, you will set inventory targets, safety stock policy, reorder points, and lead-time assumptions to balance service level with working capital efficiency, and champion the planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions. You will also identify operational implications of marketing campaigns and site changes. Furthermore, you will own the end-to-end S&OP process, including monthly executive S&OP meetings, pre-S&OP demand reviews, and the consensus forecast that aligns Sales, Brand, Merchandising, and Finance with operational supply. You will manage service levels, inventory health, landed cost, operating cadence, and operational metrics in partnership with the Supply Chain team, and translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs), handing off to the Manager, Supply & Inbound Operations for execution. You will also build the disciplines of a maturing enterprise including planning cadence, templates, SOPs, and reporting infrastructure. You will own the demand planning KPI scorecard and manage total inventory investment to plan, partnering with Finance on working capital, inventory provisions, and the inventory line of the operating budget. You will continuously improve forecasting methodology, tools, and data inputs. Finally, you will lead, coach, and develop Demand Planners, foster a strong culture of collaboration, and report on key metrics to the COO and broader leadership team.

Requirements

• University Degree in Supply Chain Management, Business, Engineering or related discipline
• 3+ years in demand planning, supply chain planning, or commercial finance roles, with at least
• Demonstrated experience planning across multiple channels (retail, wholesale, DTC) and ideally both Canada and the US
• Track record of building or scaling a demand planning function in a high-growth environment
• Strong fluency in spreadsheet (Excel or Google Sheets) fluency
• Strong statistical and quantitative fluency with a comfort level in understanding signal vs noise, along with advanced Excel or Google Sheets skills
• Strong financial fluency, comfortable owning the inventory line of the budget and partnering with Finance on working capital and margin
• Experience with demand planning platforms that are rightsized for eCommerce-first technology stacks such as Shopify and Fulfil.io

Responsibilities

• Own the 12-to-18-month rolling demand forecast across all channels (retail, wholesale, DTC) and both countries (Canada and US), at the SKU and category level required for planning
• Partner with Sales, Marketing and Product/Merchandising teams on the consensus forecast, promotional planning, demand signals, and lifecycle decisions
• Build and maintain the baseline forecasts and the customer-specific forecasts for retail and wholesale partners
• Own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team
• Set inventory targets, safety stock policy, reorder points, and lead-time assumptions across channels and DCs to balance service level with working capital efficiency
• Champion the planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions to maximize sell-through and prevent dead stock
• Identify operational implications of marketing campaigns and site changes in partnership with the Marketing Team
• Own the end-to-end S&OP process, including the monthly executive S&OP meeting, the pre-S&OP demand reviews, and the consensus forecast that aligns Sales, Brand, Merchandising, and Finance with operational supply
• Manage service levels, inventory health, landed cost across channels, the operating cadence and the operational metrics that span demand and supply in partnership with the Supply Chain team
• Translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs); hand off to the Manager, Supply & Inbound Operations for execution
• Build the disciplines of a maturing enterprise including planning cadence, templates, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
• Own the demand planning KPI scorecard: forecast accuracy and bias by channel, in-stock rate, inventory turns, weeks of supply, aged and excess inventory %, working capital impact, purchase order accuracy
• Manage total inventory investment to plan; partner with Finance on working capital, inventory provisions, and the inventory line of the operating budget
• Continuously improve forecasting methodology, tools, and the data inputs that feed them
• Drive the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team
• Lead, coach, and develop Demand Planners to support Retail, Digital, and wholesale channels; build a culture of analytical rigor, curiosity, and accountability
• Set clear goals, priorities, expectations, and performance standards for direct reports
• Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional
• Report on forecast accuracy, inventory health, inventory working capital impact, and supply commitments to the COO and broader leadership team.

Benefits

• medical
• dental
• vision
• paid time off
• Employee discount on all products
• free mattress and bedding set offered upon completion of the probationary period
• Growth opportunities with an emphasis on hiring from within
• streamlined training process and receive guidance and support that will set you up for success during and after training
• access to our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager