Manager, Dealer Training

Hyundai Motor Company • Fountain Valley, CA

3d • $91,000 - $130,000 • Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

• Must be a high school graduate.
• Six or more years of automotive industry work experience of which at least three years are directly related experience in automotive parts or service.
• Experience in fast paced environment.
• Program management and vendor relations experience required.
• Marketing and Merchandising experience and knowledge required.
• Excellent verbal and written communications skills to allow effective interaction with all levels of the organization.
• Ability to work independently, under pressure of deadlines, handle multiple priorities and pay close attention to detail.
• High degree of proficiency in Microsoft Office (Excel, Access, Publisher, Word, PowerPoint, and Outlook).
• Ability to thrive in a team environment.
• Analytical and Data-Driven thinking.

Nice To Haves

• Bachelor’s degree preferred.
• SQL and Microsoft Access experience desired.
• Supervisory experience is preferred.
• Proficiency with LMS.

Responsibilities

• Manages dealer reward and recognition programs to reduce turnover, boost retention, and enhance engagement with Hyundai, driving sales, customer experience, and profitability.
• Leads collaboration on reward program development to drive dealer performance.
• Leads and manages key dealer training projects through project management, managing supplier relationships, updates training systems and materials, and assists with annual training budget planning.
• Responsible for developing, implementing, and evaluating Hyundai’s national dealer training programs, including product and dealership best practices, online and in-person training, and competitive materials.
• Monitors and analyzes program performance.
• Acts as liaison between HMA stakeholders and sponsors for training initiatives, collaborating with sales, aftersales, field teams, and other departments.
• Drive Sales and Aftersales retention through incentives.
• Enhance customer satisfaction and parts sales through targeted incentives and promotions
• Create communication strategies to increase dealer and field engagement with service incentive programs.
• Support and guide stakeholders on training, retention, and performance initiatives.
• Collaborate with Sales, Training, Parts, Aftersales, Warranty, Regional Management, Purchasing, and Field Operations teams.
• Develop dealer and field communications that promote best practices, training opportunities, and improved performance.
• Respond to management, dealer, and customer inquiries while supporting business objectives.
• Manage customer satisfaction and dealer performance programs from planning through execution.
• Oversee supplier selection, RFP development, contracts, deliverables, and vendor relationships.
• Maintain agreements, purchase orders, invoices, and budget activities, including forecasting and reconciliation.
• Coordinate program launches and communicate progress through reports, presentations, and analytics.
• Document processes and identify opportunities for continuous improvement.
• Compile and distribute reports for corporate and regional leadership.
• Analyze data, identify trends, and recommend operational improvements.
• Develop executive presentations, dashboards, and performance metrics.
• Manage project scope, timelines, budgets, and deliverables.
• Support cross-functional training initiatives and strategic projects.
• Oversee supplier performance and communications.
• Create executive-level reports and presentations supporting key business decisions.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED