Manager, Database

CarMax • Richmond, TX

1d • Hybrid

About The Position

The Technology Manager at CarMax is a people leader who is passionate about technology and how it enables a growing organization. They define roadmaps, manage stakeholders, and align teams to the organizational vision. They partner across teams, work closely with technologists to execute projects while helping to eliminate barriers and roadblocks. The Technology Manager adapts their leadership approach based on the team structure—whether leading internal associates directly, overseeing outsourced service delivery, or a combination of both. If you have a passion for people, technology, and delivering results through diverse teams, this is the job for you!

Requirements

• BS/BA degree with preference for a Technology related field of study (Computer Science, Engineering, etc.)
• 5 + years of hands-on Database administration or engineering experience in an enterprise-level environment in at least one of the following Database technologies, SQL Server, Sybase (SAP ASE) , Oracle
• 3+ years' experience managing direct reports
• Experience working with or managing vendor/service provider relationships
• Familiarity with SLA management or outsourcing governance concepts
• 5+ years experience building enterprise-grade solutions with Microsoft Azure or equivalent cloud technologies
• Experience in DevOps, version control systems (Git), Site Reliability Engineering (SRE) practices, testing frameworks, Infrastructure as Code, building CI/CD pipelines (preferably Azure DevOps), scripting languages such as Python and shell scripts and working in an Agile/Scrum setting.
• Knowledge of ITIL framework and experience with Service Management tools such as ServiceNow

Nice To Haves

• 5+ years of relevant work experience across a broad spectrum of classic and emerging database technologies and features
• Mastery over database security, backups, high availability, disaster recovery, resiliency, observability, and performance
• Subject matter expert in the context of database configuration for everything related to infrastructure, including servers, virtualization, storage, networking, firewalls
• Hands-on experience designing and operating mission critical database systems at scale across public cloud and multiple datacenters that have regulatory and compliance requirements
• Prior experience with datacenter migration and modernization initiatives is highly desired
• Ability to identify and recommend opportunities for automation and continuous improvement
• Deep level expertise with scripting and automation across both Windows and Linux operating systems

Responsibilities

• Lead a portfolio of diverse Database technology projects and a distributed team of engineers with deep experience in Database technologies through technology modernization and transformation
• Lead teams across different operating models, adapting management style appropriately providing direct coaching and development for internal associates, and performance oversight and feedback for service provider resources
• Develop people through effective communication, ongoing feedback, and career development support
• Shape an inclusive culture to attract strong talent while thriving in innovation, continuous improvement, and collaborative teamwork
• Foster a unified team culture that bridges internal and external resources; champion collaborative behaviors regardless of reporting structure
• Work with stakeholders to develop and execute roadmaps aligned to business objectives
• Drive delivery execution—leading Agile ceremonies and daily operations for teams under direct management, while ensuring outcomes and quality standards are met across all delivery models
• Work through others to deliver resilient and scalable technology solutions that solve complex business problems
• Communicate effectively at and above their level, ensuring alignment and support for team objectives with stakeholders and Senior Leadership
• For outsourced services: hold providers accountable to contractual commitments, quality standards, and delivery timelines
• Serve as primary liaison between CarMax stakeholders and provider teams; manage relationships proactively and handle day-to-day escalations
• Ensure provider resources are properly onboarded and have appropriate knowledge of CarMax systems, processes, and culture
• Participate in governance meetings; prepare and present status, metrics, and issues for assigned areas
• Monitor performance against SLAs and KPIs; validate accuracy of reported metrics and drive root cause analysis for issues
• Ensure compliance with CarMax policies, security standards, and regulatory requirements; support audits by providing documentation and evidence for assigned areas
• Support continuous improvement initiatives and track progress toward productivity targets
• Participate in cost management and budgeting for assigned teams and services
• For outsourced services: validate invoices against deliverables and contracted terms; track utilization and flag discrepancies
• Support cost tracking and savings realization reporting

Benefits

• CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
• This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.
• Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
• Along the way, we help every associate grow their career and achieve their best, at work and in their community.
• We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
• CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
• CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree