Manager-Data Science
About The Position
The Analytics, Investments and Marketing Enablement (AIM) team within Global Commercial Services Marketing (GCSM) powers customer acquisition, engagement, and retention through data, advanced analytics, and AI. Within AIM, the Customer Experience Optimization (CXO) Personalization – GCS Digital Acquisitions team is focused on building scalable, intelligent personalization for SME customers across acquisition channels—including website and application experiences. This team sits at the intersection of AI/GenAI, advanced analytics, and digital product, with a mandate to build AI-native personalization capabilities. The team is responsible for shaping how we deliver relevant, context-aware experiences to SBS and Corporate prospects in real time, with a strong focus on building scalable systems and capabilities, not just analyzing outcomes. In this role, you will focus on executing personalization strategies and developing analytical solutions that improve customer engagement and conversion. You will work closely with cross-functional partners to embed personalization into digital experiences and support the delivery of scalable, data-driven use cases.
Requirements
- Experience in data science
- Experience in advanced analytics
- Experience in AI/GenAI
- Experience in digital product
- Experience in building scalable systems and capabilities
- Experience in executing personalization strategies
- Experience in developing analytical solutions
- Experience in improving customer engagement and conversion
- Experience working with cross-functional partners
- Experience embedding personalization into digital experiences
- Experience supporting the delivery of scalable, data-driven use cases
Responsibilities
- Executing personalization strategies and developing analytical solutions that improve customer engagement and conversion.
- Working closely with cross-functional partners to embed personalization into digital experiences.
- Supporting the delivery of scalable, data-driven use cases.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
