Manager, Data Protection Analysts (Americas)

Cyberhaven

8d•$150,000 - $170,000

About The Position

Cyberhaven is seeking a Manager of its Americas Data Protection Analyst team within the Professional & Managed Services organization. The manager will lead, scale, and develop analysts who investigate insider-threat signals and endpoint forensics, analyze data-security incidents, identify risk across customer environments, and deliver incident-response documentation and project work. The role sets standards for how customers operationalize Cyberhaven’s Data Detection & Response platform to reduce data loss. It calls for a hands-on, client-focused leader with deep data protection expertise who can build a high-performing team and partner closely with customer security and operations teams. The position reports to the Director of Professional Services. The manager is responsible for team hiring, development, capacity planning, delivery quality, investigation processes, performance measures, customer escalations, and executive-facing reporting. They also collaborate with Product and Development, Sales, Customer Success, Support, and service leaders in other regions to improve customer outcomes and align global methodologies.

Requirements

7+ years of experience working with data protection products.
2+ years leading or managing technical teams, such as security analysts, consultants, or managed-services teams.
Track record of hiring, developing, and retaining high-performing technical talent and scaling a team through growth.
Deep expertise in DLP, Insider Threat, and CASB solutions, with familiarity with SIEM/SOAR integrations, including those adjacent to Cyberhaven.
Experience advising on security issues affecting data protection and insider risk, including accidental and malicious risks.
Strong understanding of endpoint protection best practices and macOS, Linux, and Windows environments.
Knowledge of security controls for handling sensitive data types.
Experience overseeing technical analysis, documentation, and project management for data-security incident response.
Familiarity with cloud apps and services, and interest in cloud technologies.
Familiarity with AI tools such as Claude and Codex, and with building and developing agents.
Experience in a SaaS, services, or managed-services delivery model, including managing priorities across multiple customers.
Excellent problem-solving and analytical abilities, using both creative and logical thinking.
Customer-centric, highly motivated, empathetic, and focused.
Excellent written and verbal communication skills, including the ability to create and deliver management-level presentations and incident-investigation analyses.
Ability to collaborate effectively in a global, cross-functional team.

Responsibilities

Lead, coach, and develop the Americas Data Protection Analyst team by setting goals, providing regular feedback, and building career paths.
Recruit, hire, and onboard analysts, and develop team structures, processes, and capacity plans to support customer growth.
Own the quality, consistency, and timeliness of work across customer engagements, including incident analysis, policy and dataset tuning, forensic investigations, and executive reporting.
Establish and maintain playbooks, templates, and best practices for incident investigation, noise and false-positive reduction, and incident-response workflows.
Define and track team KPIs, including response times, customer satisfaction, and risk-reduction outcomes, and report results to leadership.
Serve as an escalation point for complex investigations and advise customer security leaders, including CISOs, SOC managers, and insider risk teams.
Partner with clients to develop incident-response workflows aligned with their security objectives and policies, and guide the team as customers’ data-risk strategies mature.
Present formal summaries, trend analyses, and realized-value readouts to technical and non-technical audiences, including executives.
Monitor DLP, Insider Risk, and CASB market trends and use those insights to shape team strategy and demonstrate customer value.
Collaborate with Product and Development to relay customer and analyst feedback, drive requirements, and develop strategies for monitoring and preventing data loss.
Work with Sales, Customer Success, and Support to ensure smooth handoffs and consistent customer experiences.
Coordinate with service leaders in other regions to align methodologies, share learnings, and operate as a global team.