Manager, Data & Electronic Giving

United Way of Greater Cleveland•Cleveland, OH

6d•$52,727 - $79,111•Onsite

About The Position

Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.

Requirements

Minimum bachelor's degree or equivalent combination of education and experience in a related field.
3 years of computer accounting CRM Management, data science and reporting.
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases

Nice To Haves

Master’s degree preferred

Responsibilities

Develop and implement strategies for online campaigns with the fundraising team.
Provide ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Ensure the accuracy of the organizational database. Shepard data through system migrations.
Provide troubleshooting assistance, answer questions, and train both internal staff and external customers.
Conduct regular audits of pledge sites and assist with external audits as needed.
Communicate with vendors and companies to schedule campaign kick-offs, special events, and data requests.
Review and make recommendations about software modifications and enhancements to improve processes.
Create and provide an analysis of data upon request of department or organizational leadership. Use of multiple reporting tools.
Develop training tools, manuals, and materials.
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees.
Provides information, reports or queries of information contained on the database.
Create and provide and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Develop training tools, manuals, and materials.
Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other responsibilities as assigned.