Manager, Data Center

Scientific Games•Cleveland, OH

2d•Onsite

About The Position

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary This position is responsible for the overall integrity and functionality of the Operations Department computer systems and staff. This position is the main technical interface for the customer, internal departments and corporate support. This position will oversee the on-site technical support to the Data Center and Lottery for all on-line software, file systems and database applications relating to the AEGIS-EF System. This position gives direction to and works with the Assistant Operation’s manager, operations staff, QA Analyst and Tester. The Operation and Systems Manager reports directly to the General Manager.

Requirements

Bachelor’s Degree in Computer Science, IT or related fields and/or 5 years of related work experience
On Call 24/7 for Operational support
Excellent organizational and interpersonal skills
Required to maintain company and customer confidentiality
Ability to develop and maintain positive working relationships
Ability to communicate with all levels of management
Must have above-average organizational and interpersonal skills
Ability to work in a team environment
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Ability to quickly learn and understand new technologies
Strong time management skills

Nice To Haves

Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports

Responsibilities

Monitors on-line system performance and reports all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.
Provides direction and feedback to the Systems Support Team.
Provides first tier support for all incidents while managing and coordinating all necessary support until issue has been resolved.
Ability to interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.
Ability to fill in for roles of the Systems team for system support/testing/processing
Ability to arrange for and manage user acceptance testing of new and/or improved software.
Ability to oversee the testing and implementation of software releases.
Ability to work with Corporate Software Development to design the requirements for software enhancements
Define the details of required software corrections
Plan for and conduct testing and implementation of software releases
Communicates all incidents and reporting to Lottery as needed and required.
Provides supervision to ensure all projects and tasks are completed in a timely manner and all contractual requirements are met.
Creates and maintains operational procedures.
Manages the deployment of software into the Production environment.
Ability to hire, discipline and terminate staff as within corporate guidelines.
Reviews work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members.
Ability to use change management best practices process adopted by NASPL to manage projects
Ability to schedule software releases
Ability to maintain ClearQuest database of software change requests utilizing the RFC process.
Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.
Reviews, monitors, and mentors Operational staff.
Ability to work with all levels of management and communicate problems effectively and efficiently.
Must have a flexible work schedule.
Ability to fill in for absent staff members to support the operations department.
Performs these job functions and all other duties as assigned.