Manager, Data Analytics, Encounter Operations

Magellan Health

1d • $93,955 - $159,725

About The Position

This role is responsible for managing a team of business analysts to meet or exceed customer requirements and business objectives. The position involves monitoring and directing workflow to ensure timely and accurate processing, serving as a subject matter expert, and training new employees. The role requires interfacing with clients and customers to answer inquiries and resolve concerns, conducting root cause analyses, and implementing controls to monitor performance. Additionally, it supports departmental management by providing trending and performance data, and may participate in full life cycle development. The position develops and documents workflow, systems requirements, and designs using software development methodology to provide efficient solutions. It utilizes SQL Queries, data warehouse, and internal databases to prepare user-friendly reports and participates in projects supporting process improvements and system integrations. The role assumes additional responsibilities in the absence of the Manager/Director and is responsible for the direction and oversight of reporting and analytics, developing and managing critical reports, and providing analysis to support strategic decision-making. It ensures strategic objectives are met by providing necessary information to various functional areas, works with end users to understand reporting requirements, monitors critical metrics, and collaborates with other analytics teams. The role ensures resources work to their maximum potential to meet reporting requirements and deadlines, and leads programming and analysis as needed, requiring knowledge of programming, data mining, application development, and data analysis. It also provides guidance and mentoring to staff and works with business owners to set priorities. The role serves as the primary focal point across business areas to lead the development and management of internal/external reporting, including estimates of feasibility, time, and effort, and provides updates. It monitors projects, identifies potential problems, and guides them to completion. The role directs the development of tactical and strategic plans, leads standardization of data processes, and focuses on the strategic vision for products. It leads changes and enhancements to business processes, policies, and system infrastructure, including project management, and directs business process re-engineering. Finally, it builds a strong local reporting and analytics team through formal meetings, training, coaching, and mentoring.

Requirements

• Undergraduate degree ideally in a quantitative field such as Mathematics, Computer Science or related degree.
• 5+ years of direct, relevant experience.
• May consider candidates without a Bachelor's degree who have an additional 4 years of direct experience for a total of 9 years minimum.
• Expert level knowledge of SQL, Qlikview, Tableau or similar business intelligence tools
• MS Suite power user with expertise in visualization tools.
• Required experience in a production environment setting up processes to be maintainable and scalable.
• Strong analytical and problem solving skills with the ability to work with diverse groups of internal clients while maintaining high degrees of accuracy and precision.
• Ability to think creatively; highly-driven and self-motivated.
• Ability to drive results and deliver on multiple tasks.
• Experience building, developing and managing high-performing teams.
• Proven track record of defining and executing key analysis with minimal supervision
• Analytics/Informatics, Supervisory work experience
• Bachelor's degree

Nice To Haves

• Healthcare work experience

Responsibilities

• Manage team of business analysts to meet or exceed customer requirements and business objectives.
• Monitor and direct workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements.
• Serve as subject matter expert and train new employees.
• Interface with clients and customers (internal and external) by telephone, correspondence and/or in person to answer inquiries and resolve concerns.
• Conduct root cause analyses, gathering data to pinpoint problem areas for process improvements across all encounter clients.
• Implement controls to monitor encounter performance.
• Support departmental management team by providing trending and performance data.
• Participate in full life cycle development by performing requirements analysis, process development and design, and testing using development methodology.
• Develop and document workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed.
• Use SQL Queries, data warehouse and internal databases and prepare user friendly reports according to requestors.
• Participate in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.
• Assume additional responsibilities in the absence of the Manager/Director.
• Responsible for the direction and oversight of reporting and analytics.
• Develop and manage all critical reports and provide general analysis needed to support strategic decision making.
• Ensure strategic objectives are met by providing necessary information to business operations, finance, quality, compliance, procurement and clinical functional areas.
• Work closely with end users and business leaders to understand functional requirements for reporting solutions.
• Monitor critical metrics and inform leadership of potential risks.
• Work collaboratively with other analytics teams to insure accurate and timely delivery of reports.
• Ensure all resources are working up to their maximum potential to meet regulatory, customer and internal reporting requirements, meeting all deadlines and following all of the proper policies and procedures.
• Lead and possibly perform programming and analysis as needed.
• Provide guidance and mentoring to staff as required.
• Work with the business owners to set priorities of projects and associated tasks.
• Serve as the primary focal point across business areas to lead the development and management of all internal/external reporting containing critical operational, financial, quality, and compliance metrics needed to support the business.
• Provide estimates of feasibility, time and effort of tasks and provide updates to both the user community and necessary staff.
• Monitor projects, determine potential problems and guide them to a successful completion.
• Direct the development of tactical and strategic plans to satisfy technical business needs.
• Lead standardization of data processes to ensure efficient practices that are best in class.
• Monitor data and reporting projects, determine potential problems and guide them to a successful completion.
• Focus on a larger picture, and push toward the strategic vision for their products.
• Lead changes and enhancements to business processes, policies, and system infrastructure including project management when needed.
• Direct and manage business process re-engineering associated with existing, developing and implementation of systems.
• Build a strong local reporting and analytics team through formal meetings, training, coaching, mentoring, and other development techniques.
• Perform programming and analysis as needed.

Benefits

• Short-term incentives
• Comprehensive benefits package
• Broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager