Manager - Data & AI Transformation, TELUS Business Solutions (TBS) Team

TELUS • Vancouver, BC

5d

About The Position

The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. We're at the forefront of a transformational shift: building the next generation of customer intelligence at TELUS through Agentic AI. Our SMB Business Intelligence team is seeking a Manager, Data & AI Transformations to lead this transformation. In this role, you'll shape how we serve small and medium businesses more intelligently, faster, and at greater scale — directly influencing revenue growth, customer experience, and our company's P&L. You'll lead a diverse team of data engineers, developers and analysts who are reimagining how we use customer data to drive marketing and sales impact. The Manager, Data & AI Transformations will lead your team through a strategic transformation while balancing hands-on technical leadership. Your strategic focus: You'll work closely with leadership to shape and execute a compelling Agentic AI roadmap. You'll partner with Planning, Marketing, Sales, and CIO stakeholders to align on the vision, priorities, and resources needed to deliver transformational impact. Your week-to-week reality: You'll move fluidly between strategic planning sessions on the Agentic AI roadmap, deep-dive technical design reviews with your engineering team, and cross-functional alignment meetings with Marketing and Sales partners. You'll coach your team on complex data architecture decisions, provide hands-on guidance on automation pipelines, and ensure your team's work directly supports marketing and sales targets.

Requirements

• 5+ years of progressive data/analytics experience (data engineering, architecture, analytics leadership, full-stack development or similar)
• 3+ years leading technical teams (managing data engineers, analysts, or equivalent IC teams)
• 2+ years driving cross-functional programs or initiatives
• Strong knowledge of Business Intelligence, data strategies, and AI/automation principles
• Deep expertise in at least one major cloud platform (GCP, AWS, or Azure) with strong data engineering and automation capabilities
• Demonstrated ability to develop and mentor team members—you've helped grow people into stronger technical and leadership roles
• Strong communication and collaboration skills—you can translate between technical and business stakeholders

Nice To Haves

• B2B SaaS or telecom industry experience (we especially value this, but we're open to strong leaders from other fast-paced, data-driven industries)
• Bachelor's Degree in Engineering, Business, Computer Science, or related field
• Experience with customer data platforms (CDP) or customer 360 solutions
• Track record of leading automation initiatives or digital transformation projects

Responsibilities

• Lead the design and rollout of an automated Business Customer Profile process, leveraging Customer 360 and AI technologies to eliminate manual work and enable your teams to focus on driving customer value
• Drive a high-performing and engaged team through recognition, performance development, and coaching—building a culture of learning and excellence
• Own and deliver on core customer strategic initiatives that enable the Agentic AI roadmap
• Lead collaboration internally with Planning, Marketing, and Sales to ensure tools, data, and assets align with the overall mission
• Provide guidance and mentorship to a team with varied skillsets—from data engineers to analysts—helping them grow their capabilities
• Build strategic relationships with CIO and other key partners to enable data, tools, and processes that support your roadmap
• Communicate effectively with leadership on progress, risks, and opportunities
• Manage risks, opportunities, and resourcing required to execute on the roadmap

What This Job Offers

• Job Type: Full-time
• Career Level: Manager