Manager, CX Technology

Circle K • Charlotte, NC

3d • Onsite

About The Position

Circle K has an ambition to grow its business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. As a Manager, CX Technology, you will be responsible for the technology roadmap and delivery of our Loyalty capabilities across mobile and web channels. Working in partnership with global cross-functional teams, you will ensure solutions are scalable, reliable, and aligned with business objectives, enabling seamless adoption across markets. This role is ideally located in Charlotte, North Carolina.

Requirements

• Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
• Must have a self-starter attitude and be constantly seeking solutions to any challenges raised
• 3-5 years of tech product owner or product management experience, ideally in the of in-store digital screens hardware and software integrations
• Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence) preferred
• Excellent written and verbal communication, problem solving and analytical skills
• Proven record of managing multiple projects at once
• Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.
• Bachelor’s Degree Required
• Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing

Nice To Haves

• technology design, delivery, and production support expertise for large-scale omni-channel technology teams

Responsibilities

• Key resource in delivering our Loyalty technology roadmap across mobile and web channels, ensuring solutions are aligned with business priorities and customer needs.
• Trusted advisor for the Director, Senior CX Manager and other functional stakeholders supporting the delivery of product and strategy.
• Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Collaborates with Product Managers, Product Technical Owners, Product Lead and Application teams to define the product backlog and feature priority.
• Coordinates multiple teams (agile and waterfall) to manage all activities leading up to and including the release the defined product(s).
• Removes Product Level Blockers (e.g. dependency between teams)

Benefits

• Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
• Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
• Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager