Manager, Customer Trust

Commvault • United States, NJ

3d • $93,500 - $182,850 • Remote

About The Position

Commvault is looking for a Manager, Customer Trust to join our Customer Trust team within the Global Security organization and build a scalable customer trust function. In this role, you will lead customer-facing assurance activities, helping customers understand and trust Commvault's security, cyber resilience, compliance, privacy, and risk management programs. This role sits at the intersection of Security, Compliance, Product, Legal, and Sales.

Requirements

• Bachelor's degree in Cybersecurity, Information Security, Business, Information Systems, or related field.
• 7+ years of experience in customer trust, security assurance, compliance, GRC, sales engineering, or related functions.
• Strong understanding of cloud security, compliance, and risk management frameworks.
• Experience supporting enterprise and regulated customers.
• Familiarity with FedRAMP, SOC, ISO, HIPAA, privacy, and cybersecurity frameworks.
• Excellent communication and presentation skills.
• Proven ability to influence across technical and business teams.

Responsibilities

• Lead the Customer Trust program and associated operations.
• Manage customer security, compliance, privacy, and risk inquiries.
• Own governance and strategy for Commvault's Trust Center.
• Develop scalable response content, knowledge libraries, and reusable assets.
• Partner with Sales and Customer Success to support strategic and regulated opportunities.
• Establish metrics and reporting for customer trust activities.
• Identify recurring customer concerns and drive improvements across security and compliance programs.
• Prioritize and coordinate support for high-impact customer engagements.
• Build and develop a high-performing Customer Trust team.
• Act as an escalation point for complex customer assurance matters.

Benefits

• The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role.
• Commvault is an equal opportunity workplace and is an affirmative action employer.
• We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
• Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Manager