Manager Customer Success

C.H. Robinson•Oakbrook Terrace, IL

14d•$83,400 - $174,160•Onsite

About The Position

C.H. Robinson is seeking a Manager Customer Success – Life Sciences to lead a high-performing team responsible for the end-to-end management of temperature-sensitive pharmaceutical and life sciences shipments. In this role, you will ensure shipment integrity, temperature compliance, risk mitigation, and exceptional service delivery while overseeing real-time monitoring, exception management, and critical customer accounts from pickup through billing. You will build strong customer relationships, drive operational excellence, and collaborate across teams to deliver innovative solutions that support customer goals and business growth. In this role, you will also lead, coach, and develop a team of specialists and supervisors, fostering a culture of accountability, continuous improvement, and customer-focused execution. If you are passionate about leading teams, solving complex operational challenges, and delivering critical solutions that help life-saving products reach patients around the world, we encourage you to apply today.

Requirements

Bachelor’s degree from accredited college or university
Minimum 5 years of related industry experience
Minimum 2 years of leading and managing teams
Ability to travel up to 35% (domestically and internationally)

Nice To Haves

Advanced proficiency in Microsoft Office Suite of programs
Knowledge of Supply Chain and/or Logistics industry
Experience in consultative and strategic sales
Strong negotiation and conflict resolution skills
Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
Demonstrates skill of managing internal and external customer expectations
Values a diverse and inclusive work environment

Responsibilities

Lead and develop a high-performing Customer Success team, driving accountability, exceptional service, and operational excellence in a fast-paced, global environment
Partner with customers to understand strategic goals, align resources, and deliver executive-level business reviews that maximize value and long-term growth
Build trusted relationships with senior customer stakeholders, serving as a strategic advisor and escalation point across global regions
Drive organic revenue growth through cross-selling, upsell ing, freight expansion, and supply chain solution adoption while managing account profitability and P&L performance
Collaborate cross-functionally to identify and implement cost savings, process improvements, and customer-focused innovation initiatives
Champion customer satisfaction by optimizing NPS performance, resolving complex issues, and leading continuous improvement efforts based on customer feedback and service trends
Oversee transportation operations for life sciences customers, ensuring compliant, secure, temperature-controlled shipment execution and an outstanding customer experience
Analyze operational and customer performance metrics to drive service excellence, improve efficiency, and achieve key business objectives
Recruit, develop, and retain diverse talent through coaching, performance management, succession planning, and employee engagement initiatives that foster a culture of collaboration and continuous improvement

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan