Manager, Customer Success - REMOTE

Jobgether

2d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success - REMOTE. In this role, you will be instrumental in leading a dedicated team of Customer Success Managers, focusing on mid-market clients. Your leadership will drive operational excellence and ensure the highest level of customer experience. This is an exciting opportunity to make a significant impact by fostering relationships and aligning customer goals with delivery. The scope includes collaborating across departments to elevate client success and retention.

Requirements

6+ years of experience in Customer Success, account management, or consulting.
3+ years of people management experience.
Proven ability to manage scaled customer portfolios.
Experience driving retention and customer outcomes.
Strong communication and stakeholder management skills.
Analytical mindset with data-driven decision-making abilities.
Experience partnering with Sales, Product, and Operations teams.
Familiarity with Salesforce and Customer Success tooling.

Nice To Haves

Experience in Ethics & Compliance, Learning, or related SaaS environments preferred.

Responsibilities

Lead, coach, and develop a team of Mid-Market Customer Success Managers.
Drive customer value realization and renewal readiness across the mid-market portfolio.
Ensure consistent execution of the Customer Success playbook.
Partner closely with the Senior Manager, Customer Success on standards and objectives.
Act as an escalation point for complex or at-risk mid-market accounts.
Synthesize customer feedback to influence internal improvements.
Collaborate with Account Management to maintain a 90% GRR.
Use data to monitor customer health and team performance.
Reinforce a culture of accountability and customer-first decision-making.