Manager, Customer Success

Trimble Inc. • Lake Oswego, OR

4d • $89,700 - $123,500 • Onsite

About The Position

Trimble is seeking a strategic people leader to manage a dedicated team of Customer Success Managers and partner with enterprise AECO leaders. The role connects strategy with frontline execution, helping the team deliver proactive customer value while shaping retention strategies and executive partnerships across enterprise accounts. It covers a portfolio exceeding $50 million in annual recurring revenue and focuses on long-term value from digital construction workflows.

Requirements

• At least 5 years of experience in Customer Success or enterprise account management in a SaaS environment.
• At least 2 years of experience in a people management capacity.
• Demonstrated success driving retention and revenue growth across enterprise accounts totaling $50 million or more in ARR.
• Strong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement.
• Proven ability to lead teams through organizational or product transitions while maintaining execution focus.

Nice To Haves

• Experience or domain knowledge in AECO, infrastructure, or public sector software.
• Practical experience using Gainsight and Salesforce.

Responsibilities

• Mentor, coach, and inspire Customer Success Managers to support their professional growth and operational excellence.
• Own and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio.
• Use Gainsight analytics to manage customer health proactively, mitigate churn risks, and establish clear action plans.
• Partner with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops.
• Lead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce value propositions.
• Lead teams through organizational or product transitions while maintaining execution focus.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time-off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses, where offered.
• Paid parental leave.
• Employee Stock Purchase Plan.
• Commission eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed